IT Support
Willers Solutions Limited
Iganmu, Lagos, Nigeria
4d ago
source : Fuzu

Job Description

  • We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.
  • Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
  • Requirements

  • Degree in Computer Science or Information Technology.
  • Must have at least 5 years work experience.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows / Linux / Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Responsibilities

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.
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