Creative Services Advisor - Customer Experience (Open to Remote)
ITA Group
ITA Corporate Headquarters, West Des Moines, IA, US
3d ago


The Creative Services Advisor (CSA) develops strategies and engagement plans that support our solutions, positively impacting our target industries and clients.

This role consults with internal teams on best practices and market demands as well as directly with clients to support and secure additional demand of Engagement Communications products and services.


  • Bachelor’s degree in the areas of Graphic Design, English, Marketing, Journalism, Communications or equivalent.
  • Minimum 10 years professional experience as a Sr. Graphic Designer, Art Director, Copywriter, Creative Supervisor, Creative / Marketing Strategist in an advertising agency or similar environment.
  • Experience presenting to clients, easily navigating conversations with new and existing clients by being able to speak to CSG department examples and overarching strategy.
  • Advanced understanding of how program financials impact department and company goals. Easily able to identify how to positively impact financials.
  • Able to provide estimate on accounts relying on other account examples or leveraging estimating tools.
  • Sought out for thought-leadership and considered a knowledge expert in role.
  • Thorough understanding of the overall creative process and techniques, including conceptualization, design, content development, marketing, online / social marketing and web / internet design / software / technologies.
  • Proven understanding / experience using both traditional and new digital tools and tactics.
  • Strong creative abilities and the ability to develop innovative ideas and concepts.
  • Ability to lead, motivate and coach creative / professional individuals, leading them to a higher level of quality and creativity.
  • Ability to understand complex business information and effectively communicate key messages to and on behalf of all levels of business management
  • Ability to collaborate and demonstrate a positive attitude and effect on the creative / professional staff.
  • Excellent verbal and written communications skills.
  • Excellent time management and organizational skills.
  • General understanding of financial analysis and budget development.
  • Ability to handle multiple priorities and manage workflows and schedules of the creative / professional staff, even in the midst of stressful and difficult circumstances.
  • Software experience must include : Word, Excel, PowerPoint, Illustrator, PhotoShop and InDesign.
  • Solution-oriented with understanding of how to approach resolving issues.
  • Ability to travel as needed to support new business opportunities.
  • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
  • Ability to work the time necessary to complete projects and / or meet deadlines.
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