Customer Insight Coordinator
Bridge international
Nigeria, Yaba
3d ago

Description

Job Role : Customer Insight Coordinator

Who We Are

Bridge believes every child has the right to high quality education and works in partnership with governments, communities, parents and teachers to deliver education to over 100,000 children in underserved communities across Africa and Asia.

Bridge leverages in-depth teacher training and support, advanced lesson plans and wireless technology to provide pupils with a meaningful and life-changing education.

Globally, there is an education crisis. Around 263 million children and young people are not in school and the number of primary school aged children not in school is increasing.

Bridge is committed to helping tackle this through a data driven, evidence based approach that delivers strong schools and a great education for all.

The Bridge Approach

Education is in crisis in many countries around the world. It is estimated that 264 million children and young people are out of school, and 330 million children are in school but not learning.

In addition, an extra 69 million teachers are needed to achieve the 2030 UN education goals.

Many education systems are plagued with inadequate materials and poor management systems, all leading to chronic teacher absenteeism and a lack of learning.

Education reform is challenging but it is urgently required if we are to prevent another generation of children missing out.

So, we work in partnership with governments, NGOs and non-state actors to address the huge education imbalance between what is available and what is needed right now we work to bridge the gap.

We believe parents have the right to choose a school for their children and we enable families to enjoy seeing their children learn, improve and flourish at Bridge schools.

We locate our schools in some of the most disadvantaged communities in the world. Families in our communities can be earning just $1.

90 per person a day; a level the World Bank notes is at extreme poverty. By putting learning at the centre of all we do, Bridge has become an extremely popular choice for underserved families and low-income communities.

With plans to enroll ten million students ten years from now, Bridge offers a tremendous opportunity to grow with one of the world’s most exciting and ambitious social enterprises, with leadership roles available across a number of competencies and geographies.

Customer Insight / Customer Insight Coordinator

About the Role

Seeking a research coordinator to be in charge of ensuring that all data collection, data syncing and report writing work is done in accordance with the protocols, coordinating with the Research Manager in assignment of field work duties to the Research Associates and Assistants among other roles assigned form time to time

What You Will Do

  • Preparation of maps and other data collection materials for PSR, neighborhood and all types of surveys
  • Coordinating and managing with various field teams and assist in resolving of any issues that may arise in the field
  • Identifying RA training needs and assisting to organize for the same
  • In conjunction with research manager review all the protocols to ensure they meet the current research requirements
  • Checking through maps and other available data to suggest new research areas
  • Be involved in data quality control activities both in the field and in the office
  • Provide guidance and direction to the RAs on data collection, data entry and data quality
  • Review both the quantitative data and the qualitative reports for various research activities
  • Ensure that all research reports are written in an accurate and timely fashion
  • Ensure the sharing of the necessary information generated by research with other departments that require it
  • In conjunction with research manager address any queries that are raised concerning the research reports
  • Contribute to the continuous improvement of research tools, protocols and processes
  • Recognizing Bridge is a growing organization and being involved in any other research or related field
  • What You Should Have

  • Bachelor’s degree in Sociology, Demography, Anthropology, statistics or other related social science field
  • Over 2 years’ experience in conducting field research in a fast paced or rapidly growing commercial organization with multiple departments where the use of technology solutions was a key strategy.
  • Experience coordinating or managing a team of staff, preferably remotely or field based
  • Experience working in slums, informal settlements and in rural areas
  • Proficiency in Advanced Excel modeling
  • Experience providing guidance to data collection and data entry teams
  • Experience using Excel for data entry, data manipulation and analysis
  • Experience using statistical analysis tools (SAS, STATA and SPSS)
  • Very good at interpreting and using maps for research work
  • Experience in use of PDA, net books or other related device for research
  • Automated analysis of data to quickly identify key metrics
  • Systematized rating system for new potential plots
  • Excellent writing and verbal communication skills
  • Attention to detail
  • Self driven and able to work with very minimum supervision
  • Able to work in fast paced environment and able to prioritize work
  • You’re also

    A detailed doer You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done.

    You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.

    A creative problem-solver Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-

    resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.

    Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.

    A customer advocate Our customers these families living on less than $2 a day per person never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future).

    Every decision you make considers their customer benefit, experience, and value.

    A life-long learner You believe you can always do better. You welcome constructive criticism and provide it freely to others.

    You know you only get better tomorrow when others point out where you’ve missed things or failed today.

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