Channel Support Officer Interbank Funds Transfer
Workforce Group
Lagos, Lagos, Nigeria
5d ago

JOB DESCRIPTION JOB TITLE : Channel Support Officer, Interbank Funds TransferJOB PURPOSE To support the USSD Channel Manager to drive sales, product uptake and channel utilization as it relates to Interbank Funds Transfer on USSD JOB SUMMARYThe Channel Support Officer for Interbank Funds Transfer is responsible driving growth of Interbank Funds Transfer on USSD.

The Support Officer is solely responsible for devising initiatives to drive the volumes, values, and revenue of Interbank Funds Transfer.

This role also deals with pushing sustainable capabilities to create stickiness in the customer’s lifestyle.The Channel Support Officer for Interbank Funds Transfer is expected to play a critical role to : Regular customer engagement through Emails, SMS Campaigns, WhatsApp messaging and other means available on products offering to drive growthDaily monitoring and tracking of key business-related parameters such as revenue, value, volumes, and usersProvide daily reporting on channel usage, adoption, profitability, as may be required by the Channel Manager for Digital BankingWork on devising new initiatives to drive users, volume, values, and revenue on Interbank Funds TransferCommunicate the services and value-added solutions available on USSD to all internal stakeholders across the bank’s businessesEnsure constant communication with aggregators to maximize services offered to drive Interbank Funds TransferRegularly liaise with the internal support teams to ensure maximum uptime on USSDKEY RESPONSIBILITIES Business and Financial performance Carry out regular competitive scans to benchmark Ecobank USSD against listed industry competitorsCompletely support onboarding activities and set targets with a view to ensuring maximum success rate and simplified on boarding of customers on USSD.

Ensure effective delivery of transaction notification on all payments and carry out mandatory monthly revenue assuranceEnsure all transaction disputes on Interbank Funds Transfer on USSD are properly resolved within stipulated TAT and industry timelines.

Process, Control and Operational Performance Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controlsUtilize the internal control system in place to minimize operational losses and monitor its adequacy and effectivenessCustomer Excellence Drive customer service excellenceEstablish and sustain a customer-centric business culture, leveraging on technology Ensure high customer satisfaction as measured and monitored through Customer feedback surveys REQUIREMENTS / QUALIFICATIONSMinimum of 3 years experienceBasic Knowledge of the digital / payment spaceBachelor’s Degree or its equivalent is required at the minimumBasic Knowledge of Excel and PowerPoint Skills,CAPABILITIES & PERSONAL ATTRIBUTESTech Savvy Strategic thinkingLeadership skillsReporting and Analytical skillsPresentation skillsStrong interpersonal, influencing and communication skills.

Skillset Required : Customer Service, Compliance, Banking, Leadership, Communication Skill, Strategic Thinking, Monthly Revenue, Powerpoint

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