Job Description
keep computer systems running smoothly and ensure users get the maximum benefit from them
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritize and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.
Requirements
business information technology
business systems engineering
computer networking and hardware
computer science
computer software development
information technology
internet engineering
software engineering.
the ability to think logically
a good memory of how software and operating systems work
excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
the ability to work well in a team
problem-solving skills
a strong customer focus
the ability to prioritise your workload
attention to detail.
Benefits
Competitive pay, bonus & local allowance
Comprehensive health insurance
Furnished accommodations / housing allowances (rent, water & electricity)
Transport facilities (car, fuel expense, designated driver)
Avenues for professional development
Chance to work as a leader
Grow with the company
Requirements
business information technology business systems engineering computer networking and hardware computer science computer software development information technology internet engineering software engineering.
the ability to think logically a good memory of how software and operating systems work excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution the ability to work well in a team problem-solving skills a strong customer focus the ability to prioritise your workload attention to detail.
