Position : Benefits Support Desk Specialist, EMEA - Fully Remote - Work from Anyw
Who we are
Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live.
Omnipresent does just that.
We are a customer-focused global employment services partner that can help companies grow their teams in 155 countries and territories around the world.
How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.
We also practice what we preach! We are a fully remote company which means we have no head office. Our team of more than 300 people is located in more than 45 countries and territories around the world.
This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams.
Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals.
At a time when remote work is exploding, we’re growing our team to help make global remote work a reality for people everywhere.
Read More About Life At Omnipresent Here
What will you do? (The role)
Being the main point of contact between the company and our client employees and customers during the critical employee onboarding stage.
Part of the process of onboarding of our new joiners, for enrolment into benefits, offboarding, any life changes during employment
Manage projects across various areas of employment law and liaising with all stakeholders;
Manage end to end benefits and compensation process administration with Client and Client Employee from benefits enrolment, renewal and administration to subsequent ongoing support to ensure highest level of employee satisfaction
Identify opportunities to improve programs and processes - including administration - utilizing internal analytics and employee feedback.
Propose solutions to improve these programs and execute on proposals.
Update and maintain our internal HR systems.
Required profile for job ad : Benefits Support Desk Specialist, EMEA - Fully Remote - Work from Anyw
What are you great at? (Previous experience)
Experience managing employee onboarding, employee benefits processes, process development, standard operating procedures (ideally, end-to-end process understanding)
Detail orientation, following timelines, schedules and ensuring on-time and on-quality task execution.
Experience with continuous improvement and a structured processes with the ability to discover improvement opportunities and address these through process improvement and technology
You’ve done some of these things...
Ideally gained 4+ years HR Operations involving employee benefits, payroll or support, project management
Built a proven track record of working in a highly dynamic employee or client facing role.
Worked in a multi-stakeholder environment.
Has and maintains a very high level of accuracy and attention to detail even when juggling multiple priorities.
You are the sort of person that...
Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance to our clients.
Has excellent communication / presentation skills and ability to build positive relationships.
Loves to solve complex operational issues by building simple processes, identifying and using modern (online) solutions to ensure a maximum degree of automation, replacing manual human interaction wherever possible.
Takes a flexible approach, able to operate effectively with uncertainty and change, and goes the extra mile in order to deliver on our customer commitments.
What's in it for you?
Shared ownership : Being a part of our journey means you'll own a piece of Omnipresent.
Annual vacation entitlement : 33 days including local holidays.
Company retreats : We have an annual company-wide retreats, and well as socials and other team building activities.
Flexible working : Work from anywhere in the world! We don’t care where or when you work, as long as the job gets done.
We are genuinely as flexible as the work allows.
Development : Training, coaching, and an environment that promotes career ambition and progression.
Work environment : Whilst we are fully remote, we offer all employees access to co-working spaces wherever they live in a flexible manner so that you use what you need.
Parental leave : For employees that have been with us for 12 months, we offer 13 weeks full pay and 13 weeks half pay for primary caregivers.
We also offer enhanced leave for secondary caregivers, of 4 weeks at full pay and an additional 4 weeks of unpaid leave.
Wellbeing : Mental health and wellbeing support and services through Plumm
Home office setup : It should go without saying that we will provide you with the equipment you need to work from home in the same way you would if you were in an office.
Prefer a PC to a Mac? No problem. You choose what you need. We'll give you a budget to get all the infrastructure that enables you to work effectively wherever you are, including broadband costs.
Education budget : Your development should be a continuous conversation with your manager and they will support you in choosing what you need whether that's accreditations, workshops, or formal degree programs or courses.
Important is that you update your Individual Development Plan with any kind of education you take, so that you make sure that you apply the knowledge you have gained in theory, and the learned information will stay with you long term.
We believe remote working is a great equalizer and we practice what we preach. Inclusivity is fundamental to our mission and we are committed to conscious inclusion.
We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Job criteria for job ad : Benefits Support Desk Specialist, EMEA - Fully Remote - Work from Anyw