Customer Service Representative at Rally's Closet
Rally's Closet
Lagos
4d ago
source : BetaJob

Job Brief

  • The Customer Service Representative (CSR) is the first point of contact for direct B2C customers who have enquiries or feedback about Rally’s Closet’s products.
  • The CSR shall perform responsibilities such as answering inbound calls, making outbound calls, addressing and creating invoices.
  • Job Responsibilities

  • Communicating with customers through various channels and responding to their enquiries promptly.
  • Taking customers’ orders via the company’s social media channels and issuing invoices and receipts.
  • Answering inbound phone calls and messages, and making outbound calls to existing and prospects,
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Ensuring customer satisfaction and providing customer support.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Following up with customers on their needs, products quality feedback and notifying them of the various loyalty and reward programs they can benefit from.
  • Skills and Requirements

  • Minimum of National Diploma in any field of study
  • Little or no experience in customer service
  • Excellent oral English communication skills
  • Excellent writing skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Preferred Location of Applicants Lekki
  • Preferred Gender Female
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