Job Brief : About TriVersa Ltd
About TriVersa Ltd
TriVersa Ltd specialises in providing Enterprise Intelligence solutions, Business, and compliance solutions to our clients in financial services, Oil and Gas Sector, Public Sector and Telecommunication services.
We assist clients in making more informed decisions and gaining better insight through innovative technologies and data in line with their aspirations.
Our purpose is to continually envision and deliver innovative Enterprise Intelligence solutions, towards assisting clients in delivering value to their customers, products, and services.
Job Purpose :
Daily maintenance of an organization’s IT Systems and Services. The job description entails managing and coordinating information technology operations to ensure the delivery of timely and effective IT services.
Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.
Working with the Engineering and delivery teams to ensure quality and effective implementation of projects and changes maintaining maximum uptime of production
Application Support Engineer Responsibilities :
Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building, and testing components in accordance with OLAs and SLAs.
Code applications in accordance with good security coding practices to ensure the application is free of the most common coding vulnerabilities.
Create and execute / coordinate technical test plans for application change, new deployment, and upgrades.
Participate in transitions of the application or technical architecture components to the testers.
Fix any defects and performance problems discovered in testing.
Continuous monitoring of Service Performance to ensure maximum service availability
Effective management of changes to minimize service disruption and maximize service availability and quality
Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, and other Operations teams.
Provide information timely for Audits and Security requests and ensure any gaps raised are closed
Effective access controls to supported systems.
Broad knowledge of the business processes within the Telecommunications sector.
Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration, and development techniques.
Automate application interfaces and manual activities
Explore scheduling techniques and tools to overcome application dependencies
Analyse incidents to identify hot spots or underpinning problems implement the solution
Automate business and system processes to improve productivity and efficiency.
Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals
Qualifications and Experience required :
Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience.
2 to 3 years of experience in IT Development or IT Operations
UNIX shell Scripting
Experience working in a medium or large organization
Working knowledge of
Project management principles, Agile principles and general technical management
Application development lifecycles
User Requirements analysis standards and methods
DevOps Practices and Tools
Managing Cloud Services and Licenses
PL / SQL and RDBMS knowledge
Business Process Improvement
Customer Satisfaction Measurement
Planning and Organising
This is an exciting opportunity to develop your career within a growing and dynamic company. To be considered for this fantastic opportunity,
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED