Manager, Revenue Assurance
4d ago
source : myJobmag
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    9mobile, is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007.

    The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National / Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

    Job Summary

    Undertake initiatives to identify quantity andprevent revenue leakage, reduce cost, increase revenue and minimize loss; withprimary focus on strengthening and / or building revenue assurance processescontrol.

    Tactical :

    Implementation of revenueassurance best practices across the revenue value chainImplementation and monitoringof single and multi-

    source KPIs, alarms and reconciliation on the integratedRevenue Management SystemPerform root cause analysis onidentified revenue assurance issues and follow through to resolution.

    Monitoring of system owners toensure proper set up of system in order to minimize leakages.

    Operational :

    Facilitate cross-departmentalco-ordination of RA activities and prompt escalation of material incidents;Analyse and follow up on RA incidents until resolution as well as definition ofmeasures to forestall future occurrence of such error scenario.

    Have responsibility for theday-to-day operation of RA tool; including monitoring of predefined keyperformance indices (KPIs), alarms and resolution of alarms triggered.

    Perform reviews of servicenods (Mediation, MSC, IN, HLR, GGSN & SGSN) to ensure that potentialrevenue leakages / losses across the streams are proactively identified andmitigated.

    Follow-up on reported revenue impacting issuesidentified; ensuring that prompt remedial actions are taken by the relevant operationsdepartment and providing adequate briefs / report on such to the Manager, CS / PSNetwork.

    Act as direct point of contactwith Business Segment, IT, Network Operations, Wholesale & CarrierRelations Teams and produce monthly revenue assurance reports.

    Undertake constant review ofsubscriber profiles on the network to ensure completeness accuracy andintegrity of service provisioning and billingReview of promotions / servicesoffered by the company to individual and corporate customers with a view toensuring that risks are effectively mitigated.

    Perform varying degrees ofcross-platform TTFile / CDR analysis, research and reconciliations using multipledata sources in order to ensure TTFile / CDR transport integrity as well asbilling completeness and accuracy.

    Report on and perform valueadding reconciliation on revenue streams such asPostpaid / Prepaid / Roaming / Interconnect / VAS activity to identify weaknesses,leakages, and produce reports to senior management for action.

    Perform validation of thirdparty payment schemes in order to ensure compliance with subsisting agreementsand ensure completeness, accuracy and validity of transactions, revenue earnedand payout figures.

    Perform analysis, research andprocess documentation of the processes for revenue assurance and identifynecessary control point.

    Educational Requirements

    Bachelor's Degree in Finance,Engineering, IT, or other related fieldsAdvanced PC skills withMicrosoft Excel, Access and good knowledge of data analysis / SQL / query tools.

    Relevant professionalcertifications (ACA, ACCA, CISA, OCA, CCNA)

    Experience,Skills & Competencies :

    Minimum of 2 years relevantwork experienceGood knowledge of architectureand business operations of GSM networksAbility to multi-

    taskeffectivelyExcellent, clear verbal and written communication andreporting skills (in English).

    Job Summary

    Responsible for developing and implementing a life cycle approach tominimizing revenue across EMTS including : Responsibility of for overall assurance of the entire Circuit and PacketSwitched Networks and Value-

    Added platforms; ensuring that potential revenueleakages / losses across the platforms are proactively identified and mitigated.

    Providing expert opinion on Revenue impact of Network processes andactivities including new node implementations, integrations, operation changemanagement and downtime.

    Maximizing revenue by reducing leakages and identifying revenueopportunities in relevant processesAllocation of resources to investigate, analyze, evaluate and correctrevenue impacting issues that arise throughout the organizationResponsibility for continuous improvement and special projects toidentify new revenue opportunities and improve revenue assurance practice incompetence development, establishment of methodologies, best practices.

    Review and recommend changes on oil revenue related policies, processes,procedures and business rules to minimize revenue leakage

    Tactical :

    Development of revenue assurance bestpractices for the companyCreation of revenue assurance KPI on therevenue assurance / fraud management tool(CONNECTIVA SYSTEM).

    Perform root cause analysis of issues onthe Circuit and packet Switched Networks; follow through to resolution andcommunicate to appropriate parties.

    Monitoring of system owners to ensureproper set up of system in order to maximize leakagesEstablish and maintain Relationships with key internal and externalstakeholders

    Operational :

    Cross Functional role, providingindependent internal consultancy aimed at protecting the various revenuestreams of the businessDevelop KPIs across functional areas tomonitor revenue maximizationDevelop revenue assurance culture acrossEMTSKey role in the revenue management valuestream & Project prioritization of EMTS NigeriaCreation of a revenue responsibleorganization, to be alert for revenue leakage, over-

    billing and revenuemaximizing opportunitiesAcquisition and implementation ofessential automated tolls / solution, to test for and monitor leakage and theadequacy of business rulesEmbedded technological and organizationalchange into day to day processes, to proactively minimize the possibility ofrevenue leakageQuantifiable monitoring mechanisms must beintroduced around the strategies to ensure success in implementation thesestrategiesRepresent the status, current action plansand future direction of revenue Assurance to the revenue Assurance SteeringCommitteeTo be the Revenue Assurance championworking closed with the Revenue Assurance Management members as well as withexecutive management.

  • Improving and streamlining current RevenueAssurance tools, processes and proceduresIdentifying new revenue opportunity areaswithin the revenue lifecycle;
  • andEnforcement of the Revenue AssuranceManagement Strategy.Approval of revenue assurance focusedcriteria used as a standard before a new product or network element isimplementedDelegate for the HOD, Revenue Assurance& Fraud ManagementEnsure that the revenue affecting businessprocesses have inbuilt mechanisms to assure revenue streams via visibility,controls and good process designEstablishing and maintainingreconciliation processes to ensure end-

    to-end visibility of revenue streams anddata accuracyEnsure data integrity in all revenueimpacting systems across EMTSBuild controls into revenue impactingprojects within EMTSEnsure ad hoc review of all rate tableswithin EMTS billing systemsManage, co-

    ordinate and conduct one-offand recurring analyses to test / elicit the suitability of business processesActively seek revenue leakage within EMTSand work with involved parties to plug leakage and ensure future revenues areassuredBenchmarking KPIsacross the industry

    Educational Requirements

    Bachelor's degree in a numerate fieldRelevant Professional Certifications (ACA,CISA, CRISC, OCA, OCP, OCM, CCNA etc)

    Experience,Skills & Competencies :

  • Minimum of 9 years relevant workexperience.Goodknowledge of Relational Database Management systemsExcellentunderstanding of GSM Network ArchitectureAnalyticaland Problem solving;
  • technicalPassionfor excellenceIntegrityEmpoweringpeopleGrowingpeopleTeamworkCustomerFocus

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