To implement Performance Management Processes and policies aligned to MTN’s strategy
Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image / reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.
and develop a close working relationship with relevant information sources to provide an integrated service.
Develop, implement and maintain Performance Management polices in line with the MTN Performance Management Framework, Strategy, programs and policies
Support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.
Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.
Assist in the implementation of Human Resources recognition scheme across Human Resources Division and the MTN Shine recognition programme across the organisation.
Provide general Human Resources performance reports and specific IPF (Integrated Performance Framework) reports.
Maintain and update database of performance appraisals and reports at the end of each performance cycle.
Provide statistical data on performance appraisals to enable management make informed decisions
Ensure compliance with required service level agreements with regard to Reward deliverables.
Conduct retention risk and impact analysis by calculating employees’ retention risk score and the impact if lost.
Advise, educate and support employees and line managers on matters related to the performance management, policies,
Develop communication materials and facilitate workshops, focus groups, etc., to enhance employees’ understanding of performance management, policies, etc.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets / requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Normal MTNN working conditions
May be required to work extended hours
First degree preferably in the social sciences or any other relevant degree
Fluent in English
Minimum 6 years’ experience which includes :
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising / managing others
Experience working in a medium to large organization
Experience in Performance Planning, Monitoring, & Management and General HR
Performance Management Experience
Human Resources Knowledge
MS Suites (Excel. PowerPoint, Word, etc
Experience in data analysis, project management, and recognition programmes.
Balance Scorecard Methodology
Big Data Analytics
Minimum qualification BA, BSc or HND