Customer Service Manager
Nicole Sinclair Consulting Recruitment
Lagos State, nigeria
2d ago
source : Jiji.ng

Nicole Sinclair Consulting - Our Client, One Of The Foremost Gaming Companies In Nigeria, Is Currently Recruiting Suitably Qualified Candidates For Immediate Employment Into The Position Below : Job Title : Customer Service Manager Loaction : Lagos Job Description The Customer Service Manager Is Responsible To Lead, Motivate And Supervise Our Team Of Dedicated Customer Care Associates To Ensure Provision Of Superior Customer Service / Support Which Enables Customer Satisfaction And Fosters Positive Relationships With Our Clients And Cusomers .

He / She Will Schedule Agents, Resolve Emergency Issues, Provide Training For New Employees, And Will Handle Service Issues Beyond Agent Capability To Ensure Superior Customer Experience.

Responsibilities & Duties Use Technical Knowledge Of Organization'S Products Or Services To Champion The Provision Of Superior Customer Service / Support Lead And Supervise A Team Of Customer Service Staff Ensuring Each Staff Delivers Superior Standard Of Customer Service Ensure Timely Resolutions Of All Customer Problems Including Complex Customers' Problems Which May Be Passed On By Customer Service Assistants Update And Maintain Accurate Data On Performance Of The Unit And Continuously Improve Customer Service Procedures, Policies And Standards For Your Unit Always Keep Abreast Of Developments In Customer Service.

Always Ensure Optimum Planning And Scheduling To Enable Appropriate Customer Service Support Provision Improve Customer Service Quality Results By Studying, Evaluating, And Re-

Designing Processes; Establishing And Communicating Service Metrics; Monitoring And Analyzing Results And Implementing Changes.

Address And Resolve Team And Customer Conflicts And Maintain A Professional Workspace And Workflow Set And Maintain Customer Service Procedures And Policies Towards Continuous Improvement Of Service Generate Sales From Training Agents To Up-

Sell And Cross-Sell And Continuous Evaluate Performance Maintaining Accurate Records And Monitor Expenses Team Welfare

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