Business Process Improvement Manager
Plum Jobs
Lagos, ng
3d ago

Job Description

This role is based in Ajuba (Lagos), Nigeria.

Our client is a well-established diversified conglomerate in Nigeria and as part of their growth, we are recruiting an experienced mid-level business process transformation expert with extensive experience in organizational design, business process re-engineering and digital transformation.

Work closely with the senior executive team to assess, establish and reengineer business processes and frameworks to optimize operational efficiency, business performance, people capabilities and profitability.

The successful candidate will have extensive experience in business process reviews to design new processes and define relevant enablers for each function and implement digital transformation programs.

Role Summary

  • Conduct time-motion analysis for each role, identify gaps in the processes and make recommendations to address the identified gaps to improve efficiency and effectiveness.
  • Identify automation opportunities to optimize business outputs.
  • Prepare detailed analysis and reports for senior management stakeholders.
  • Define frameworks and business processes and lead the roll-out of improvement programs across all business units to drive improved profitability, consistency, and greater operational efficiency
  • Lead business process review meetings to improve and reengineer end-to-end processes, design new processes and define relevant enablers and metrics.
  • Define business drivers and KPIs for dashboards and balance score cards to drive lower operating costs and improve profitability.
  • Train key stakeholders in tools and methodologies relating to process improvement.
  • Monitor process KPIs by conducting gap analysis and implement corrective actions and assessments to bridge the gaps.
  • Define and implement operating system features such as documentation of processes, key metrics to measure process performance and clearly defined roles and responsibilities.
  • Share and implement operational excellence best practices; train key stakeholders in tools and methodologies relating to process improvement.
  • Define clear roles, responsibilities and accountabilities.

    Mandatory Skills & Experience

  • 7 10 years’ experience in business process improvement - due diligence, reengineering, organizational design, mapping, workflows, digital and technology transformation, risk mitigation, change management and project management.
  • Experience from a top tier reputable management consulting firm specializing in process reengineering in retail / FMCG is mandatory.
  • Proven capabilities in developing LEAN initiatives, roadmaps & LEAN systems.
  • Experience of documentation of SOPs, key metrics to measure process and business performance.
  • Strong knowledge of data analytics and metrics.
  • Must have a working knowledge of TQM, KAIZEN, KANBAN, 5S Methodology, FMEA, CAPA, RCA and other quality tools.
  • Strong problem solving and analytical skills with proven ability to conduct detailed process studies, synthesize complex information and present solutions to complex business problems.
  • Strong business and financial acumen including ability to build financial models to defend proposed concepts.
  • Education & Certification

  • MBA is mandatory from a reputable institute
  • Bachelor’s degree in Engineering is ideal
  • Six Sigma Green / Black Belt certified
  • Candidate Profile

  • Able to relocate to Lagos, Nigeria must be able to live and work in Nigeria.
  • Fluent in English excellent written and verbal skills in English.
  • Strong leadership and influencing skills to manage stakeholders in a complex environment.
  • Resilience to lead projects autonomously despite ambiguities.
  • Requirements

    Mandatory Skills & Experience 7 10 years’ experience in business process improvement - due diligence, reengineering, organizational design, mapping, workflows, digital and technology transformation, risk mitigation, change management and project management.

    Experience from a top tier reputable management consulting firm specializing in process reengineering in retail / FMCG is mandatory.

    Proven capabilities in developing LEAN initiatives, roadmaps & LEAN systems. Experience of documentation of SOPs, key metrics to measure process and business performance.

    Strong knowledge of data analytics and metrics. Must have a working knowledge of TQM, KAIZEN, KANBAN, 5S Methodology, FMEA, CAPA, RCA and other quality tools.

    Strong problem solving and analytical skills with proven ability to conduct detailed process studies, synthesize complex information and present solutions to complex business problems.

    Strong business and financial acumen including ability to build financial models to defend proposed concepts. Education & Certification MBA is mandatory from a reputable institute Bachelor’s degree in Engineering is ideal Six Sigma Green / Black Belt certified Candidate Profile Able to relocate to Lagos, Nigeria must be able to live and work in Nigeria.

    Fluent in English excellent written and verbal skills in English. Strong leadership and influencing skills to manage stakeholders in a complex environment.

    Resilience to lead projects autonomously despite ambiguities.

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