Our client is set up to distribute top fashion brands in Nigeria and West Africa.
Successful candidate is expected to assist the Business manager in all aspects of store operations to ensure that customers and business expectations are met and exceeded within the business strategy.
Reports to : Business Manager if available.
Direct reports : Senior Sales Associates, Sales Associate and Sales Trainee
Maximise sales growth, by ensuring proper presentation of products available to stimulate interest and entice customers to make purchase, ensure housekeeping standards are maintained;
identify stock issues, execute planned advertising and promotions.
Ensure Store is always clean and in line with company requirements
Record Sales and manage inventory
Conduct daily banking transaction in line with Cash Management policies and procedures
Liaise with clients in all areas of sales including but not limited to product information, information on special discounts, new supplies etc.
Provide effective, efficient and prompt service delivery to customers
Offer advice to customers and deal with customers complaints
Monitor, replenish and clean sales display areas
Utilise product knowledge when dealing with customers
Coordinate and manage repairs and other Customer Service requests
Supervise and train team members
Excellent communication skills
Organised and pays attention to detail
Proactive and self leading
Inventory management or willingness to learn
Accounting skills and / or willingness to learn
Smart personal appearance
Good team player
Excellent oral and written communication skills
Good interpersonal skills
Neat, clean and friendly
Adaptability and flexibility
Willing to take on additional responsibility
Comfortable with Information Technology, proficient in MS Word & Excel
BSc. or equivalent in a related field
2-3 years’ work experience in retail sales
Key Performance Indicators
100% Store Cleanliness .
100% on VM adherence.
Generate income from direct sales : Target is amount of store target in a year.
Reduce operational cost : Petty cash management.
100% on Inventory management and interpretation / adherence to all inventory process.
Feedback from leadership survey.
Feedback from customer satisfaction survey / Handle customer enquiries to a conclusion.
Deliver value adding service to customers.
Number of repeat business / Follow up on existing customer for repeat business : No of customers.
Deliver error free daily transactions report, bank reconciliation and other reports.
Drive team to ensure daily store sales target are met.
Manage team : 20% employee turnover.
Develop competency in managing performance.