The job is responsible for meeting the technology needs of ERS through the development and implementation of IT solutions that improve business processes and customer service delivery.
Principal Duties and Responsibilities
Technology Strategy :
Design, develop, implement, and coordinate systems, policies and procedures
Consult relevant stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology
Develop strategic plans for the company’s information technology architecture
Develop, manage, and track the IT department’s annual budget
Create and maintain processes and standards for selection, implementation, and support of systems
Provide leadership in technology portfolio for enablement and innovation
Manage a portfolio of technology projects to meet cost, scope, and schedule constraints
Manage and support seamless connectivity and operations of all points of sale locations
Provide guidance and expertise in eCommerce, web, mobile and other customer experience channels
Technology Infrastructure and Support :
Monitor and maintain technology installations as well as applications licensing catalogues
Manage purchase, installation and implementation of all new hardware, software and network products within agreed budgets and time scales
Manage all aspects of IT security and ensure compliance with data protection regulations
Manage a proactive and efficient IT operations, thereby achieving zero system downtime and efficient system maintenance
Set up and manage users’ accounts and profiles
Provide support, including procedural documentation and relevant reports
Manage the troubleshooting of system and network problems, diagnosing and solving hardware or software faults; replacing parts as required.
Education & Work Experience :
Minimum of a Bachelor’s degree in Information Technology, Computer Science, Engineering or related field.
Professional certifications such as Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL), Microsoft Certified Systems Administrator, etc. are essential.
Minimum of Seven (7) years relevant experience preferably in a similar IT role within a structured corporate environment.
Experience in e-commerce and web service
Specific Skills & Application to Role :
Sound working knowledge of IT operations, systems, and developments.
Excellent communication and interpersonal skills.
Strong leadership and project management skills.
Strong analytical and problem-solving skills.