Product Owner (Customer Support) at QuickCheck
Seedstars
Lagos, Lagos, NG
6d ago

About Seedstars Group

Seedstars is a global investment holding with headquarters in Switzerland, 15 offices and a presence in 80+ emerging markets.We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. The group is organized around two key activities: 1) creating jobs and fueling economic growth by partnering with local entities; 2) investing in high growth technology companies in impactful sectors.

About QuickCheck

QuickCheck is a Seedstars portfolio company, a fast-growing Fintech building the top credit-led neobank of Nigeria. 60 million Nigerian adults are excluded from banking services, 100 Million do not have access to credit. QuickCheck leverages artificial intelligence to build an app-based product that has been downloaded by 2 million people. It has processed over 4.5 million micro-credit applications. A Dream Team of 100+ people hustle everyday between Nigeria and Portugal to make our crazy vision a reality - and won’t rest until our app is in the hands of millions!

About the Job

QuickCheck is seeking to hire a 'hands-on' Product Owner (Customer Support) to join its team in Lagos, Nigeria.

You will help us build the practice and lead efforts on managing the customer journey, lifecycle management, planning, reporting, designing handover process, creating operational process, tooling and enablement.

Responsibilities for this role include

  • Actively drive, organize, and participate in key enhancements to optimize customer experience CEX
  • Monitor key KPIs in support and develop initiatives to meet and exceed targets
  • Synthesize analyses and effectively communicate findings on key trends, insights, and implications.
  • Work with Devs and product managers in prioritizing requirements for the support team
  • Develop and maintain call center analytics reports and dashboards to provide actionable insights that support data-driven decision-making

Your profile

  • Bachelor’s Degree or Higher education in relevant field
  • 2-3 years in managing Customer Support / Product Management experience in financial institutions or FinTech.
  • Data driven skills - SQL, Tableau / Power BI
  • Proven Leadership, Communication and Presentation skills.
  • Good knowledge of agile and scrum etc.

Benefits and perks

  • Be part of an international team
  • Modern and cool office, Silicon Valley style 8-)
  • High degree of autonomy, flat hierarchy, open communication and get “shit” done attitude
  • Pension, life, and health insurance schemes
  • Flexible working hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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