IT Coordinator at Nestle Nigeria Plc
Nestle Nigeria Plc
Abuja
2h ago
source : BetaJob

Position Summary

  • Nestlé Nigeria is currently looking for an IT Coordinator to supervise the day-to-day operations of IS & IT platforms including Factory Automation Systems;
  • while ensuring best quality service based on continuous improvement and according to Service Level Agreements.

    Responsibilities

  • Providing support and operating all incidents and requests related with factory automation systems.
  • Supporting factory operations through functional objectives, ensuring harmonization and consistency of existing / new tools and processes.
  • Providing support and operating LAN, WAN and end-user computing issues within agreed service levels.
  • Managing and supporting end-user computing local escalations, ensuring appropriate stakeholders’ communication and driving root cause elimination.
  • Ensuring flawless implementation of agreed projects on time and on budget following agreed methodology.
  • Coordinating and delivering technical requirements within process improvement projects.
  • Leading / guiding and supporting market project teams in undertaking business process improvement projects or initiatives;
  • and / or the deployment of Information Technology solution functionalities.

  • Ensuring implemented IT solutions meet internal and external standards in regards to compliance.
  • Supporting markets to comply with internal control requirements across all end-to-end processes.
  • Establishing, maintaining and optimizing an efficient sustained organization across all levels within the Information Technology support organization, ensuring SLO and ticket volume reduction targets are met.
  • Leveraging innovative methodology to drive further optimization and simplification of support organization to eliminate waste.
  • Maintaining strong functional IT networks with functional business experts in zone functions, markets and globally managed businesses.
  • Qualifications

  • Minimum of a Bachelor’s degree or Higher National Diploma in Computer Science, Computer Engineering, Information Technology or other related course.
  • A relevant Professional Certification is an added advantage.

  • Minimum of 2 years experience as a key IT personnel within a highly structured environment.
  • Technical experience in systems hardware, LAN, WAN, telephony, etcetera.
  • Broad knowledge of IT technology and operations.
  • General understanding / orientation of service delivery processes including prioritization and scheduling.
  • Ability to collaborate effectively with Process Teams, Security Team, Operations, Infrastructure, Third-Party Providers and Development teams.
  • Good communication skills with demonstrated clarity in spoken and written words; and an appreciable knowledge of English language.
  • The ability to analyze proposed solutions to strategic problems.
  • Applicable critical thinking prowess within the technical environment.
  • Results-focused and service-oriented in a networked environment.
  • Effective collaboration skills, time management and planning / organization.
  • Attention to details, strong and precise decision-making skills.
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