Software Support Engineer - Virtual Machines (VM) Level 2
Tek Experts
Lagos, NG
3d ago
source : Ngcareers Ltd

Job Details

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations.

We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below :

Nigeria

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service?

    Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

  • Due to expansion we are looking to add to our team of software support engineers.
  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Azure Virtual Machines Infrastructure Team .

  • You will be supporting VM management, VM configuration, Vm connectivity, VM migration processes, VM high availability and VM performance.
  • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.
  • Job Requirements

    Min Required Experience :

    Min Qualification : Not Specified

    Desired Courses : Not Specified

    Other Requirements :

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.
  • Competences :

  • Up to 2 years experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies
  • Apply
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