Location : Lagos
Employment Type : Full-time
We are looking for dedicated Customer Care / Relationship Exectuves with good working experience to join our organisation
As a corporate entity that offers boutique of services, the successful individuals will be assigned to man the different business portfolios as their respective Customer Care / Relationship Exectuve
Provides quality customer service to customers daily by utilizing computer technology to handle high call volumes and online enquiries.
Handles and responds to all requests / queries / complaints / enquiries made by customers in a courteous, firm and efficient manner.
Ensures to liaise with the office Assistants to ensure environment especially the front desk is clean before the office opens for business.
Takes customers’ orders for services as well as well as compaliants and communicating them accurately to the relevant operational units / departments field officers, dispatch riders, sales and digital marketing team, Website Developers and others.
Customer Care / Relationship Exectuves manning logistic delivery business portfolio will monitor movements of the dispatch riders via the logistics app in the office to ensure strict compliance.
Ensure payments made for services by customers are well recorded
Resolve customer complaints via phone, email, mail or social media and complaints are resolved amicably and in good time
Provides correct and complete report as may be required by the Head, Customer Representative & Marketing
Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing / Management
Candidates must resides In Mainland (Yaba, Ogba, Gbagada, and surrounding areas) and Island (Ajah or Lekki ONLY)
Academic qualificiation is not the most important BUT ability to deliver on the job!
Female candidates are preferred
Candidate must be a computer literate
Must be fluent in English Language
Must have good communication skills
Must be trainable
A beautiful and charming disposition
Top Skills :
A warm, cheerful spirit
Negotiation & Sales skills
Ability to work under pressure