Customer Care Executive
AfriTech Digitals Limited
Lagos
4d ago
source : BetaJob

Location : Lagos

Employment Type : Full-time

Job Description

We are looking for dedicated Customer Care / Relationship Exectuves with good working experience to join our organisation

Responsibilities

As a corporate entity that offers boutique of services, the successful individuals will be assigned to man the different business portfolios as their respective Customer Care / Relationship Exectuve

Provides quality customer service to customers daily by utilizing computer technology to handle high call volumes and online enquiries.

Handles and responds to all requests / queries / complaints / enquiries made by customers in a courteous, firm and efficient manner.

Ensures to liaise with the office Assistants to ensure environment especially the front desk is clean before the office opens for business.

Takes customers’ orders for services as well as well as compaliants and communicating them accurately to the relevant operational units / departments field officers, dispatch riders, sales and digital marketing team, Website Developers and others.

Customer Care / Relationship Exectuves manning logistic delivery business portfolio will monitor movements of the dispatch riders via the logistics app in the office to ensure strict compliance.

Ensure payments made for services by customers are well recorded

Resolve customer complaints via phone, email, mail or social media and complaints are resolved amicably and in good time

Provides correct and complete report as may be required by the Head, Customer Representative & Marketing

Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing / Management

Candidates must resides In Mainland (Yaba, Ogba, Gbagada, and surrounding areas) and Island (Ajah or Lekki ONLY)

Requirements

Academic qualificiation is not the most important BUT ability to deliver on the job!

Female candidates are preferred

Candidate must be a computer literate

Must be fluent in English Language

Must have good communication skills

Must be trainable

A beautiful and charming disposition

Top Skills :

A warm, cheerful spirit

Humility

Negotiation & Sales skills

Positive attitude

Ability to work under pressure

Problem solving

Organizational skills

Multitasking.

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