Customer Service Manager at Platinum Careers
Platinum Careers
Lagos, Lagos, ng
15h ago
source : Ecadoo

Job Description Improve customer service experience create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Analyzing statistics or other data to determine the level of customer service the organization is providing Writing reports analyzing the customer service that the organization provides Recruit mentor and develop employees through encouragement and empowerment Keep ahead of industry rsquo s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans implementing production productivity quality and customer service standards resolving problems completing audits identifying customer service trends determining system improvements implementing change Set a clear mission and deploy strategies focused towards that mission Develop service procedures policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Maintain an orderly workflow according to priorities Requirements Minimum of Bachelor rsquo s Degree in related field Minimum 10 12 years rsquo work experience in a similar position or role Strong client facing and communication skills Advanced troubleshooting and multi tasking skills Customer service orientation Must reside in Lagos Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software databases and tools Ability to think strategically and to lead

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