Head of Operations
Edge Recruiter Nigeria Ltd.
Lagos
9d ago

Responsibilities : To assure :

To assure :

  • Optimal support for business development
  • All activities must be aligned with the company’s strategy
  • Accomplish the targets (operational and budget)
  • World Class Service
  • Accomplish our promises (delivery on time and form for example)
  • Continuity of the business
  • To generate :

  • Strategies that guarantee business growing
  • Cost savings
  • Customer loyalty trough a world class service
  • Operations team development
  • Human Resource :

    Fully responsible for the hiring of Middle Management of the area and has direct involvement and decision over the HR within department

    Business Centre :

    Develop future business centre service vision and strategy andimplement agreed vision, strategy and agreed projects.

    Customer Service (planned) :

    Make sure that all customer service activities are aligned with otherareas (customer service in branches, etc) and make sure that the area has the physical installations required in orderto guarantee an optimal service level (claims IT support, etc).

    Stock Control :

    Product registration process

  • Point of contact with the GTC and assure thatdocumentation and samples are received in time by each market and in accordancewith their specific requirements.
  • Monitor changes in local sanitary, product registration and labeling regulations and keep the corresponding contact persons at GTC informed.
  • Inbound orders

  • Prepare and place inbound orders based on latestsales trend, latest forecast and regional stockholding day targets.
  • Control to make sure that newand merchandising products are available in the local market at least twomonths prior to the respective launch
  • Importation process andinsurance

  • Follow up to make sure that all documentation needed for importation purposes is received in time from Global hubs and coordinate with local customs agent.
  • Make sure that the present insurance policy (corporate and / or local) covers the goods from the port in origin until arrival at the local warehouse in each market.
  • Goods receiving

  • Receive and check inbound road and air shipments to make sure the received quantities coincides with invoiced quantities on closed box level. Generate variance reports.
  • Inventory control

  • Coordinate and monitor the local procedure for inventory control (full counts as well as Cycle counts).
  • Maintain products to be destructed in an organized way in the warehouses.
  • Local distribution toBusiness Centers

  • Assure the highest possible level of product availability in each business center and the picking line in the central warehouse at all times.
  • Make sure that received quantities coincide with dispatched quantities on unit level. Generate variance reports.
  • Product availability

  • Monitor on a daily basis the level of product availability using the Flash Sales report and other similar reports. Make sure to keep senior management and other relevant functions informed about actual as well as potential OOS products.
  • Provision management

  • Assist the forecaster in working with the provisioned stock in the region and in particular be responsible for managing re-
  • distribution of stock within the region.

  • Coordinate re-distribution of LL and Disco policy allocations within the region for stock still sitting in the Global Hubs warehouse with the forecaster.
  • Generate reports in order to monitor the agreed objectives for the area

  • Stock levels and provision (make sure to inform Sales / Marketing about product with excess inventory that can be considered for local promotions)
  • Service levels and OOS.
  • Distribution : Distribution strategy

    Distribution strategy

  • Constantly challenge statusquo, provide alternative distribution strategies to support national growth andWorld Class Service
  • Warehousing

  • Make sure that each warehouse (own or outsourced) comply with the general standards when it comes to house keeping, security, inventory control and general procedures to minimize losses due to negligence and theft.
  • Make sure that products are stored and distributed in order of expiry date (FEFO First to Expire, First Out). Assure that no expired products are sent to the business centers.
  • Preparation of outgoingorders to consultants

  • Develop and implement picking strategy in all locations.
  • Make sure that each Pick & Pack operation (ownor outsourced) comply with the general standards when it comes to housekeeping, security, inventory control and general procedures to minimize lossesdue to negligence and theft.
  • Delivery of orders toconsultants

  • Monitor courier companies used in each market to assure that promised service levels are met and costs optimized.
  • Closely monitor courier service performance per area and change courier when needed or a better courier exists.
  • Claims

  • Resolve claims following the regional claims processes in coordination with customer service in order to meet agreed claims lead-times.
  • Order delivery and mailings

  • Control courier companies to make sure that promised service levels are met.
  • Transportation to businesscenter, enlaces and SPOs

  • Monitor current performance and costs.
  • Challenge current solution and couriers in order to optimize service and cost
  • Project Management

  • Define project objectives, benefits and time-schedules (Gantt charts).
  • Investigate different alternatives and perform cost / benefits analysis.
  • Involve all key process owners in the project and secure needed IT-support.
  • Define key measurements to follow-up the result of the project.
  • Predefined projects

  • Market specific projects to be added.
  • Budget, cost follow-up and Reports

  • Make customer service and operations target and rolling forecast.
  • Follow-up actual costs and investments against agreed levels.
  • Summarize and analyze the relevant parameters in the monthly
  • Send monthly CS&O update to RCS&OD and MD (2nd working day every month).
  • 35-45 years
  • Previous experience in Supply Chain / Logistics / Customer Service ( >
  • 7 years).

  • Experience from business in fast growth path
  • Service attitude
  • University Degree in Engineering, Administration or Business.
  • Hands on with helicopter perspective and knowledge in all areas
  • Strong Leader manage employees in multiple locations
  • Very good analytical and capacity planning skills
  • English spoken, written and read
  • Fast moving consumer goods experience
  • Importation and Customs clearance experience is preferable
  • Very organized, structured and detailed seeking efficiency opportunities
  • Process oriented
  • Strong project leader
  • Very good interpersonal, motivational and management skills
  • Good negotiation skills
  • Good report writing skills
  • Good knowledge of Excel in particular and systems in general
  • Able to cope with stress.
  • Personal Characteristics

  • Positive attitude and behavior
  • Dynamic, strong and practical leader with entrepreneurial and commercial orientation
  • The ability to lead people and foster productive teamwork
  • Good strategic thinker with necessary analytical competence
  • An extrovert with strong communication skills capable of motivating people in a rapidly changing environment
  • Strong drive and a positive down-to-earth attitude
  • Sound personal judgment and ability to handle big responsibilities under freedom
  • Encounter curiosity, innovation, creativity and the ability to apply them to achieving measurable results
  • Adaptability and easiness to adjust to changes and new environments
  • Work well under pressure
  • Skills in negotiating with suppliers.
  • Organized, well-structured and good at doing many things and at the same time meeting deadlines.
  • Benefits

    Annual bonus and an official car is attached to the role.

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