Airtel's job vacancy, Career and Recruitment
Job title : Lead, Regional Support & Assurance jobs in Lagos Job Location : Lagos Deadline : July 09, 2022
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Level : Mid-Senior level
Job Summary
To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Drive action plans to ensure employee motivation and engagement.
Key Accountabilities
Business Objectives :
To ensure Airtel Nigeria meets required targets, budgets and SLA / KPI performance criteria within defined area of scope, so as to meet their strategic business needs
Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
Lead by example and secure usage of global process, methods and tools
Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
Measure, evaluate and improve the performance of the Regional Operations Team
To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
People Management :
Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives.
Manage performance concerns and implement plans for improvement
To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork
Educational Qualifications & Functional / Technical Skills
Bachelor's Degree in Engineering / Science with minimum of 5 years relevant working experience
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
Relevant Experience :
Considerable experience in a managerial position within the Telecom industry (7 Yrs Min) Essential
Good knowledge GSM Network Operations
Proven ability to manage large scale technical resources and third parties Essential
Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions Desired
Other requirements :
To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team
To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Drive action plans to ensure employee motivation and engagement
ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Lead, Regional Support & Assurance in Lagos 
