Key Result Area 1 - Systems Management & Operations :
Manage and maintain messaging and collaborating systems (Ms Exchange and Google G-Suite)
Maintain system and verify that peripherals are working properly.
Identify and solve problems that arise with computer networks and systems
Update system as soon as new version of OS and application software comes out
Monitor computer networks and systems to identify how performance can be improved
Maintain network and computer system security and ensure that all systems are operating correctly
Collect data in order to evaluate the network’s or system’s performance and help make the system work better and faster.
Key Result Area 2 - Hardware & Software Management :
Servers’ management and maintenance.
Monitor system performance and quickly arrange repair for hardware in occasion of hardware failure.
Install software and create a backup and recovery policy
Install all network hardware and software and make needed upgrades and repairs
Monitor network communication.
Key Result Area 3 - User & Vendor Management :
Users supports and administration (setup and maintaining accounts)
Train users on the proper use of hardware and software
Password and identity management
Implement the policies for the use of the computer system and network Setup security policies for users.
Add users to a network and assign and update security permissions on the network
Sourcing for genuine affordable consumables and ensure they are effectively utilized.
Assist BPMO establish vendor supplies meet with the customer’s specifications.
Key Result Area 4 - Personal Development :
Update job knowledge
Participate in educational opportunities and read professional publications
Maintains personal networks
Participation and membership of professional organizations.
Key Performance Indicators
Key Result Area 1 - Systems Management & Operations KPI :
99.99% provision of necessary computer tools and consumables.
Key Result Area 2 - Hardware & Software Management- KPI :
Defective servers / workstations are brought to operation within 24hrs max
Daily backup of all the servers.
Key Result Area 3 - User & Vendor Management- KPI
95% of user system availability
97% email services availability.
Key Result Area 4 - Personal Development- KPI :
Professional Membership and participation
Number of training and development activities .
Education : M.Sc in Computer Science
Professional Qualification : MCSE,CCNA, ITIL
Experience : 3 - 5 years in Network and systems Administration