The Head of IT will have a hands-on leadership role to assure the successful development and delivery of an Information management and supporting systems and technologies strategy that integrates into the Business strategy and supports the company vision and objectives.
The role is responsible for the overall management of the IT team, technical infrastructure, networks and security, information systems and helpdesk.
The role takes ownership for all aspects of information technology operations and Management and ensures integrity of IT systems as well as meets SLAs.
Key Aims and Objectives
Lead the development of the ICT strategy and budget and ensure the strategy supports the business objectives including ongoing review in response to the fast-
changing business environment and providing regular assessments of delivery against it.
Lead policies and standards definition; take responsibility for governance and ensure compliance throughout the business units, legislative, qualitative or other authorizing policies governing the management of change initiatives and standards.
Maintain and Provide Technical Leadership and enhance the knowledge of the IT team.
Ensure IT infrastructure 24 / 7 availability and capacity for recovery
Ensure Service level requirements are met
Prime responsibilities and duties
Research, design and implement technical solutions for business needs.
Technical leadership, direction and construct deployment strategies.
Document procedures, technical designs, performance reports, problem determination and update ticketing system.
Hands on infrastructure administration, 3rd level support
Coaching, Knowledge transfers and mentor junior team members.
Ensure helpdesk tickets are all attended within the SLA requirements
Leads the team to support the day-to-day IT operations related to the networks and telecom, Microsoft Servers, Active Directory and group policies, security, patching, and endpoint management
Responsible for Microsoft Hyper-V environments and all third-party applications running on the Microsoft platform as well as an instance of Citrix XenServer
Responsible for the Microsoft office 365 and Azure environment.
Oversees backups management for disaster recovery and ensuring maximum system availability and performance.
Perform or oversee all technical tasks execution.
Provide technical recommendations and problem resolution.
Evening and weekend work required periodically and occasional on call availability
A Bachelor’s Degree enhanced with technical training and certification or equivalent.
Must have 10 + years of experience in support, systems and network administration
Must have 5+ years of leadership or management experience in leading IT operational teams
He should have relevant hands-on IT system experience in a corporate IT environment implementing and administrating physical and virtual environment. Cloud is a plus.
Proven ability to design, implement, and manage Windows servers (2012, 2008) in a variety of roles, including Active Directory management and administration of GPOs, user accounts, shares, security permissions, DFS, domain trusts and cloud solutions.
Possess technical skills in areas of network management, WAN, LAN, TCP / IP, DNS, DHCP, VLAN, FTP, Proxy, traffic routing, Firewall and routers and Web technologies.
Proven experience in deploying and administrating virtual infrastructures in a highly available environment, Microsoft Office 365, Azure and other Cloud technologies.
Expert knowledge of server hardware and technical configuration.
Experience with server, network and security monitoring tools.
Experience in delivering high quality, customer focussed services
Takes a logical approach to analysing problems. Systematically researches information. Explores alternatives and implements action plans to resolve problems.
Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner.
Skilled in coordinating flow of information and communication with the ability to effectively manage time and work to meet deadlines.
Strong oral and written communication skills (including the ability to draft understandable, clear and consistent documents on topics within the areas of responsibility) Detailed attention to quality of deliverables.
Will have a high degree of integrity and sense of personal and professional ethics.
Ability to consider and advice on the consequences of various courses of action, including an understanding of the repercussions on other activities.
Ability to engender confidence of management and exercise good judgment handling sensitive information.
Ability to manage multiple tasks, organize priorities and meet deadlines.
Detailed attention to quality of deliverables in a timely manner.
Strong attention to detail, by being thorough and responsible.
High level of stress tolerance.
Excellent negotiation skill by being assertive and respectful.