Customer Service Trainer
Hamudo Group of Company
Lagos, Abuja
1d ago

 

Job Description

 

 

 

At HAMUDO, we are looking for a certified customer service trainer with evidence and certifications.

  • As the Customer Service Trainer you will be responsible for delivering training in a variety of scenarios: from new hire classes of up to 25 to refresher training for current staff, to training for vendors who assist with calls for the center. You will develop and administer tests to employees for job readiness, learn new products and services and deliver the information by developing creative teaching techniques and curriculum that is easy for employees to learn from. You will also interact with stakeholders ensuring they understand the training environment, have up to date reporting on training progress and identify current and ongoing business needs.
  • Developing digital and print educational material (e.g. videos and manuals)
  • Organizing classroom-style seminars
  • Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

 

Only qualified candidates should apply.

 

 

 

 

 

 

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