About Concept Group’s Job offer
Job title : Sales Optimization & Process Implementation Officer
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DEPARTMENT : Marketing & Strateg y; UNIT : Sales Strategy
ORGANISATIONAL RELATIONSHIPS :
Works with the CRM & Credit Admin officers, Sales Analyst, RFS Asset Creation Team, CRM team & Marketing and Strategy Team as required.
Reports to the Head, Marketing & Strategy.
ROLES / RESPONSIBILITIES :
Strategic Functions :
Actively manage and monitor the lead generation and client engagement Process
Actively manage and monitor the issues affecting consummation of converted transactions (e.g. incomplete documentation, upload of wrong information, wrong filing etc.)
Providing reports on sales and performance as required by the head of strategy and marketing
Actively manage and monitor the turnaround time of the whole sales process
Develop and implement sales strategies and participate in sales campaigns to drive sales and generate revenue
Bridge knowledge gaps concerning company products across all affected departments and ensure the sales team are well informed and equipped to discharge their duties
Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that solutions are provided to both internal and external customers
Administrative Functions :
Manage and maintain the credit and treasury administration pipelines on company’s platforms and ensure data integrity
Ensure the credit and treasury administration teams deliver excellent client service at all times to both internal and external clients
Turn-Around-Time problem : Gathering information / data regarding reasons for TAT problems.
Designing and implementing processes that will enable the different admin officers (Asset Creation & CRM), to work optimally within the sales approval process.
Designing optimal process flows addressing how the admin officers work and documenting an underperformance issue that may arise.
Implement new process flows.
Document and report manpower issues if any.
Job Requirements :
To fulfill this role successfully, you must possess the following minimum qualifications and experience :
BA / BS Bachelor’s Degree
A minimum of Two (2) years of progressive professional experience in a related field.
Basic knowledge of project management
Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience
Advanced knowledge of Microsoft PowerPoint and Excel
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Experience working directly with or supporting Sales, Revenue Management, Marketing or ecommerce
Experience communicating with a broad group of internal stakeholders at all levels
Strong ability to influence across multiple levels of the organization
Great presentation skills.