Member Experience Officer
i-Fitness Center Ltd.
lekki, LA, ng
5d ago

Job Description

Answering customers questions and escalating complex issues to the relevant departments as needed.

  • Calling potential customers to explain company products and encourage purchases.
  • Developing in-depth knowledge of company products.
  • Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class scheduling weekly classes and ensure instructors are available and classes must hold.
  • arrange substitute when required

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments
  • and complaints.

  • Keeping informed of industry trends and new CRM technologies
  • Requirements

  • Minimum of 3 years in Sales / Customer Service, preferably in Hospitality.
  • Proven track record of achieving sales targets.
  • Excellent negotiation and consultative sales skills.
  • Exceptional customer service skills.
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to manage a branch facility, in relation to the organizations look and feel standard.
  • Excellent interpersonal skills. Ability to positively engage customers and implement directives / policies / processes as expected by management.
  • Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
  • Strong analytical and problem-solving skills.
  • Ability to quickly escalate / resolve problems that may affect branch operations or create poor customer experience.
  • Requirements

  • Minimum of 3 years in Sales / Customer Service, preferably in Hospitality. · Proven track record of achieving sales targets.
  • Excellent negotiation and consultative sales skills. · Exceptional customer service skills. · Excellent interpersonal communication skills, both verbal and written · Ability to manage a branch facility, in relation to the organizations look and feel standard.
  • Excellent interpersonal skills. Ability to positively engage customers and implement directives / policies / processes as expected by management.
  • Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures. · Strong analytical and problem-solving skills.
  • Ability to quickly escalate / resolve problems that may affect branch operations or create poor customer experience.
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