IP Telephony Engineer
ipNX Nigeria Limited
Lagos
4d ago

Purpose of the Job

Provide Pre-sale support, Implementation and technical support for all IP Telephony services.

Expected Key Results

  • Exceed MTTR for all voice related issues.
  • Deliver all voice projects within agreed timeline with the customers.
  • Proffer voice solutions within timeline agreed with the customer during presales engagement.
  • Deliver all voice projects within agreed timeline with the customers.
  • Exceed MTTR for all voice related issues.
  • Educational Qualifications & Functional Skills : B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics Engineering.
  • CCNP / CCIE (Voice) 4 Years Work Experience in similar roles. Advanced Level Knowledge on Telecommunications, IP designs and implementation skills, & in-

    depth knowledge of IP Network. Ability to find solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.

    Resourceful team player who excels at building trusting relationships with customers and colleagues. Innovative problem-

    solver who can generate workable solutions and resolve complaints. Excellent business communication skills both verbal and written.

  • Work Experience : Hands-on experience with Unix / Linux shell scripting. Working knowledge of different Linux OS, CentOS, RedHat, Ubuntu.
  • Design, Implementation & Support of VoIP networks. In-depth understanding of SIP based VoIP network architecture. In-depth understanding of voice codecs & SIP-

    E1, SIP-Analogue architectures. Familiar with several VoIP deployments e.g. CUCM, CME, Trixbox, Asterisk. Working knowledge of IP-

    PBX, Analogue PABX configurations and troubleshooting. Proficient in the use of network analytical tools e.g. Wireshark, Colasoft Capsa etc.

    Implementing and troubleshooting various LAN Networks. Familiar with Wi-Fi 802.11 a / b / g / n / e configurations and complete set-

    up. Implementing and troubleshooting various WAN Networks running various routing protocols like BGP, OSPF, EIGRP, and MPLS VPNs.

    Implementing and troubleshooting Mobile IP networks. In-depth knowledge of Windows / Linux Servers Operating System. Support systems for network management including a working knowledge of SNMP, Voice technologies and services including VoIP, PBX, PRI, ISDN, ACD, call recording, voicemail, conferencing, and CDRs Substantive experience interfacing with network carriers and ISPs in LAN / WAN solution.

  • Other Requirements : Customer Focus Tech savvy Team Work Action orientation Drive results Cultivate Innovation Ability to optimize work processes Resilience Self-
  • Development Nimble Learning

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