Guest Service Agent / Associate
Hilton Worldwide
lagos, NG
2d ago
source : Mrjobsnaija

Hilton Worldwide's job vacancy, Career and Recruitment

Job title : Guest Service Agent / Associate jobs in Lagos Job Location : Lagos Deadline : May 26, 2022

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  • Job ID : HOT08C9N

    Location : Ikeja, Lagos

    Category : Hotel Curio Lagos Airport

    Job Description

  • A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
  • Responsibilities

    What will I be doing?

  • As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
  • A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards :
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary
  • Job Requirements

    What are we looking for?

  • Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
  • To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Previous experience in cash handling
  • Front Office / Concierge experience in the hotel, leisure, and / or entertainment sectors
  • Conflict resolution experience.
  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Guest Service Agent / Associate in Lagos
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