Information Technology Administrator
Sailor's Lounge
2d ago
source : BetaJob

Job Details

Job Summary (Essential Functions)

  • Responsible for the installation and updating of the hotel’s computer hardware and software and the maintenance and operation of its network infrastructure and website.
  • Job Tasks / Duties

  • Maintains the various computer systems and software packages used by the hotel.
  • Maintains the hotel’s website and cable system.
  • Manages the transition from one computer system to a next generation system.
  • Works with department heads to maintain and update the point-of-sale (POS) systems.
  • Works with department heads to assess computer hardware and software requirements.
  • Maintains the telephone system.
  • Works with committees on computer, website and security access issues.
  • Meets with General Manager to formulate information technology strategies, communicate problems and solutions and share related information.
  • Conducts basic computer training for employees.
  • Documents all system processes, procedures and operations and maintains up-to-date system operations manuals.
  • Prepares annual budget for information technology operations.
  • Ensures that all data and programs are regularly backed-up.
  • Performs preventive maintenance on computer hardware.
  • Makes simple repairs on computer hardware or sends equipment out for repair.
  • Serves as a help desk for Microsoft Office, Accounting software, and other applications.
  • Troubleshoots application software malfunctions and deals with software company’s technical support personnel to resolve malfunctions.
  • Adds new users to Windows Server, Exchange Mail Server and Accounting software.
  • Coordinates with software vendors to implement and integrate software modules.
  • Assists GM and other department heads with ad hoc MIS projects such as data extraction, data analysis and report writing.
  • Attends internal department and staff meetings.
  • Works with department heads to determine their Web needs.
  • Maintains an updated system for network security including firewalls.
  • Performs other appropriate tasks as assigned by the General Manager.
  • Licenses and Special Permits
  • Certified Hospitality Technology Professional.
  • Physical Demands and Work Environment
  • Must be able to reach, bend, stoop, stand and lift up to 30 kilograms.
  • Must be able to sit for prolonged periods of time.
  • Moderate noise level in the work environment.
  • Education and / or Experience

  • Bachelor’s degree in Computer Science or related field.
  • Minimum of five years of experience gained through increasingly responsible management and technical positions within Hospitality Informational Technology.
  • Project management experience required.
  • Job Knowledge, Core Competencies and Expectations :

  • Must possess a strong technical base.
  • Demonstrated management skills.
  • Possesses knowledge of hotel organizational structure, workflow, processes and operating procedures.
  • Superior interpersonal skills.
  • Experience with resort / hotel property management systems a plus.
  • Familiarity with workstation and database networking operations.
  • Ensures the confidentiality and reliability of hotel data and proprietary information.
  • Knowledge and ability to perform the required role in emergency situations.
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