Head of Customer Success
Waya Multilink
lagos, NG
5d ago
source : Mrjobsnaija

Waya Multilink's job vacancy, Career and Recruitment

Job title : Head of Customer Success jobs in Lagos Job Location : Lagos Deadline : August 20, 2022

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  • Maintain a pleasant personality to all guests, clients and partners and provide them with superb customer service experience

    Manage the customer interactions, queries and complains

    Implement strategies in acquiring multiple Agents, Aggregators and Key Accounts

    Manage and supervise Inbound and Outbound customer service

    Maintain and Manage CRM tools and customer database

    Have a robust understanding of financial technology, product operations and objectives.

    Managed wide variety of customer support tasks to resolve customer issues quickly and efficiently

    Communicate and provide support to the software engineering team, marketing and operations teams with useful customer insight

    Review and recommend improvements for the customer success department.

    Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.

    Give accurate direction and support to team leaders to facilitate successful completion of organization's targets and performance goals

    Ensure the reception is neat, presentable, and equipped with all the necessary supplies

    Answer all client questions and incoming calls.

    Redirect phone calls to the appropriate department and take down messages.

    Accept all letters and packages, and distribute them to their appropriate departments.

    Monitor, organize and forward emails.

    Maintain records and files.


    6 years proven work experience as a Head of Customer service or worked in similar role

    Familiar with CRM tools

    Good interpersonal skills

    Good knowledge of customer relations

    Good conflict resolution skills

    Ability to multitask

    Must have lead a team

    Have good sense of judgment

    Good managerial skills.

  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Head of Customer Success in Lagos
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