At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions.
Guided by our global brand promise, PROTECTS WHAT'S GOOD, we strive to make a difference by protecting food, people and our futures.
To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.
Tetra Pak West Africa has openings in Lagos, Nigeria for experienced Service Engineers to fill rewarding and challenging roles that allow freedom with accountability while working directly with our Field Service Operations (FSO) team and customers.
The role will include long term and short-term assignments, and last-minute service calls on all Tetra Pak equipment and components in the West Africa region
The FSO team delivers support to our internal team and customers by providing on-site support for Tetra Pak Equipment in our customers' production facilities.
We are looking for customer-focused Service Engineers who can travel up to 75% of the time. You will also have a dedication to quality and health and safety.
The successful candidates will report to the Team Leaders based in Lagos, Nigeria.
What Will You Do
Act as an ambassador for Tetra Pak always, ensuring and promoting good working relationships with customers, ensuring that Tetra Pak’s reputation is sustained
Execute all work in accordance with Tetra Pak and Customer food safety regulations and requirements, and escalate any discovered food safety, quality assurance or regulatory issues
Provide installation, commissioning, preventive maintenance and troubleshooting services on Tetra Pak Equipment in line with global Tetra Pak standards and OHS procedures and ensure that equipment performs according to defined expectations
Execute installation and commissioning of relevant rebuilding kits / upgrades according to procedures and reinstate lines into production
Perform the analysis and troubleshooting of mechanical, electrical and automation issues, and execute the necessary repairs
Promptly report and manage all discovered Technical Issues according to the process and when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution
Conduct systematic root cause analysis of problems to enable permanent resolution
Actively seek opportunities to drive continuous improvement at our customer's production facilities, and provide timely follow up on customer requests, concerns and problems
Conduct production supervision and operator training at customer sites
Obtain and maintain key certifications on key components and modules
Timely submittal of all travel expenses, time reporting, service reporting and e-mail correspondence
Share knowledge and support the development of skills of Tetra Pak colleagues
Who You Are!
Bachelor of Science or Technology, Higher National Diploma or Full Technological Certificate in Electrical, Instrumentation, Mechanical or Equivalent technical qualification and 5 years relevant experience
Experience installing, maintaining, and troubleshooting of Tetra Pak processing and packaging machines within the Food & Beverage industry is preferred
Experience in manufacturing equipment installation, controls / automation including servo systems, maintenance and / or service work an advantage
Strong mechanical and Electrical aptitude
Commitment to a health and safety culture
The ability to utilise WCM / TPM principles, such as Continuous Improvement and Problem-Solving Methodologies
Troubleshooting experience on Allen Bradley & Danfoss frequency drives, PLC equipment including Siemens S7, Rockwell RS Logix 5, 500, 5000 PLC programming software, Intouch (Wonderware) would be an added advantage
A fluent level of writing and speaking English
A valid driver’s license
Ability to handle multiple stakeholders with a customer focused mindset
Ability to travel up to and about 75% of the time
We Offer You!
Variety of exiting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers spirit of innovation where our engineering genius drives visible results
Equal opportunity employment experience that values difference and diversity
Market competitive compensation and benefits with flexible working arrangements