Sharing this job is caring.
Ascentech Services Limited’s Career and Recruitment Offer
Job title : Team Lead Customer Service Supervisor
Job Location : Lagos
Deadline : May 30, 2021
Quick Recommended Links
Job by industries
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
Create better modes of operations to make customer service easier for both team members and customers
Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends.
Also, take disciplinary measures against any team members whom is found wanting
Requirements : Knowledge, Skills, and Abilities for the Customer Service Leader Position
Daily Payment Tracking of Home Fiber customers (FTTH)
Preparation of daily payment collection report for Home Fiber customers (FTTH) to account department
Creation of account and assigning of static ip address to newly installed Home Fiber customers(FTTH) on 24 online CRM
Responding to Home Fiber Customer(FTTH)complaints and queries via Phone, Email, Whatsapp Chat
Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and following up with resolution
Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers (FTTH)
Preparation and publishing of daily / weekly revenue report for Home Fiber (FTTH) customers to management.
Daily Preparation of Proforma Invoice / Quotation for prospective Home Fiber (FTTH), Fiber on Air (WTTH) on request from Sales Team or HOD.
Daily Follow up and Single point of Contact to all Home Fiber customers(FTTH)
Performing first level troubleshooting on WTTH customer’s complaint
Rendering technical support to field technical engineers (FTTH)
Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission report for WTTH dealer in Abuja
Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
Preparation and application of advance rental scheme for upfront subscription payment for Home Fiber (FTTH) customers.
He should be a male candidate with at least 10 years of Experience
Experience in Telecom / ISP.