Ascentech Services Limited is Recruiting For Team Lead Customer Service Supervisor
Ascentech Services Limited
Lagos, NG
4d ago
source : Mrjobsnaija

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Ascentech Services Limited’s Career and Recruitment Offer

Job title : Team Lead Customer Service Supervisor

Job Location : Lagos

Deadline : May 30, 2021

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  • Duties

  • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Create better modes of operations to make customer service easier for both team members and customers
  • Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
  • Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
  • Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends.
  • Also, take disciplinary measures against any team members whom is found wanting

    Requirements : Knowledge, Skills, and Abilities for the Customer Service Leader Position

  • Daily Payment Tracking of Home Fiber customers (FTTH)
  • Preparation of daily payment collection report for Home Fiber customers (FTTH) to account department
  • Creation of account and assigning of static ip address to newly installed Home Fiber customers(FTTH) on 24 online CRM
  • Responding to Home Fiber Customer(FTTH)complaints and queries via Phone, Email, Whatsapp Chat
  • Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and following up with resolution
  • Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers (FTTH)
  • Preparation and publishing of daily / weekly revenue report for Home Fiber (FTTH) customers to management.
  • Daily Preparation of Proforma Invoice / Quotation for prospective Home Fiber (FTTH), Fiber on Air (WTTH) on request from Sales Team or HOD.
  • Daily Follow up and Single point of Contact to all Home Fiber customers(FTTH)
  • Performing first level troubleshooting on WTTH customer’s complaint
  • Rendering technical support to field technical engineers (FTTH)
  • Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission report for WTTH dealer in Abuja
  • Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
  • Preparation and application of advance rental scheme for upfront subscription payment for Home Fiber (FTTH) customers.
  • He should be a male candidate with at least 10 years of Experience
  • Experience in Telecom / ISP.
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