Network Support Engineer
ipNX Nigeria Limited
Lagos, Nigeria
12h ago

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency).

We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.

The Role

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Designing, maintaining and supporting the network infrastructure.
  • Monitoring system performance and ensuring reliability and availability.
  • Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
  • Providing Level 2 support and troubleshooting as and when required.
  • Configuration, installation, maintenance and lifecycles planning of various network devices and services (routers, switches, firewalls, load balancers, VPN etc. .).
  • Developing WAN infrastructure solutions that meet or exceed business performance expectations.
  • Ideal Profile

  • You possess a Degree / Diploma in Computer Science, Engineering or related field. (2.2 / Upper Credit Minimum)
  • You have at least 3 years experience, ideally within a Network Engineer / Systems Engineer or Helpdesk / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You possess strong knowledge of Python and PHP.
  • Expertise in LAN, Routing & Switching, SDN, WAN, VPN and Firewalls would be highly valuable.
  • You possess CCNA / CCNP (Cisco Certified Network) and JNCIE-ENT (Juniper Networks Certified Enterprise Routing & Switching Expert) certifications.
  • You are highly goal driven and work well in fast paced environments
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong networker & relationship builder
  • What's on Offer?

  • Excellent career development opportunities
  • Attractive salary & benefits
  • Work alongside & learn from best in class talent
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