Job Responsibilities
The IT services required include, but are not limited to :
Install work places for newcomers
Prepare and install standard IT environment (e.g. laptops & peripheral equipment)
Install, configure and upgrade operating systems and software, using standard business and administrative packages; recommends and / or performs upgrades on systems
Respond to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops and laptops remotely or directly on the user-side
Install, assemble and configure peripherals such as printers, scanners and related hardware
Assist in the installation of network infrastructure including cabling, communications equipment and telecommunications hardware
Assist in the organization of presentations, audio and video-conferencing (equipment setup, configuration and testing), working closely with end-users to resolve specific problems maintaining a high level of end-user satisfaction
Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems
Work with procurement staff on the procurement of IT hardware and software
Performing asset inventory activities as needed
Communicate with vendors to resolve technical problems with computing software and hardware
Train other staff on software and hardware
Work with IFES HQ IT staff to configure user accounts, attain licenses, and provide access to IFES resources
Qualifications & Experience
B.Sc / B.Eng in Computer Science / Engineering
Minimum of 5 years relevant field experience with reputable Organizations or International NGOs
Proficient in English
Skills and Requirements :
Five years of experience troubleshooting software and hardware issues.
Experience in imaging laptops.
Technical mindset
Knowledge of computer, information, and network security
Knowledge of local area networking, such as wireless networking and voice connection, and data analysis
Organized mind
Attention to detail
In-depth knowledge of computer systems for Windows 10 or 11.
Enthusiasm. 
