Job Details

Key Job Responsibilities

The LMS Administrator Assistant position is to provide administrative support to the LMS Administrator to ensure that faculty and students are being adequately served.

Essential Duties and Responsibilities

Receive requests for synchronous sessions / meetings and schedule online sessions on the Zoom web conferencing platform.

Run technical checks on equipment and prepare facilitators for their online sessions / meetings.

Compile attendance records after each online session / meeting.

Preview, edit, and make recordings of online sessions available to participants and programme managers.

Receive and process requests for creation of course environments

Create user accounts for new programme participants upon request.

Provide first line technical help for LMS issues and to day-to-day inquiries, requests and complaints from students, program managers / coordinators and faculty.

Examples are password resets, how to use a feature on the LMS, suspension of students from the LMS, user enrolment, adjustments to course environments, etc).

Qualifications

BA, BS Degree or HND in Computer Science or Computer Technology

Experience :

1 year Experience working in an academic environment and familiarity with Moodle learning platform

Skills Required for the Role

To be successful in the role the candidate would be required to demonstrate the following :

Excellent communication, presentation, project management

Ability to adapt quickly to changing priorities and to manage multiple tasks simultaneously.

Ability to work independently and collaboratively in a team environment.

Ability to provide technical assistance to individual faculty and students.

Familiarity with academic software applications, including course management systems

Moodle), web publishing platforms, screen casting, data visualization tools, and other technologies used in higher education.