Entry level Ethics Line Operator at KPMG Nigeria Lagos
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Date Posted 2018 11 05 KPMG a global network of professional firms providing Audit Tax and Advisory services is hiring a thics Line Operator in Lagos Roles and responsibilities Ethics line operations Handle customer inquiries complaints via telephone email or website Document client call enquiry complaint in relevant call reporting templates Prepare a summary report of complaints made to clients on a monthly basis Prepare and or update relevant clients files on a timely basis Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis Perform trend analysis of surveys conducted during whistle blowing awareness sessions Perform trend analysis of complaints received on a quarterly basis Work with the marketing department to prepare new sample awareness posters when required Prepare a weekly catalogue of fraud Perform research and gather intelligence on whistleblowing happenings around the world Quality Risk Management Review Perform monthly mock QP review on selected and agreed files Follow up with the relevant team lead managers to obtain the files to be reviewed Submit monthly reports on files reviewed Document and discuss areas of non compliance with the relevant managers Corporate Intelligence Conduct research on individuals and entities as directed by the relevant manager Conduct research on individuals and entities using information on KPMG subscribed databases Evidence gathering and filing in respect of research conducted above Write a report in Microsoft Word format detailing the results of the research conducted above Make quarterly presentations on learnings from research conducted above Understand and interpret CAC search reports Maintain a record of all CAC searches conducted by KPMG forensic Skills and competence requirements Verbal communication skills Interviewing skills Attention to details Report writing Proficiency in more than one language i e English and another language e g French Hausa Yoruba or Igbo will be an added advantage Educational Qualification Minimum of second class lower in any field of study Method of Application interested and qualified candidates should click here to apply work KPMG

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