Call Centre / Customer Relationship Officer Vacancy at Prepaid Medicare Services Limited
Prepaid Medicare Services Limited
Abuja, Nigeria
1d ago
source : MyJobNigeria

INTRODUCTION : -

Call Centre / Customer Relationship Officer job opportunity is available at Prepaid Medicare Services Limited for individuals who possess relevant qualifications.

Summary

  • To answer and or / initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
  • Modelling effective communication skills, call centre agents must be knowledgeable about the products and services of Prepaid Medicare Services Ltd HMO.
  • DUTIES AND RESPONSIBILITIES : -

    Include the following :

  • Function as an information source through telephonic assistance to members, providers, billing agencies, and various company / department staff.
  • Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
  • Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
  • Explain benefits, eligibility status, enrolment processing procedures and status of authorizations and referrals to callers.
  • Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls).
  • Process complaints, following established guidelines.
  • Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
  • Answer calls professionally and respond to customer inquiries
  • Identify and escalate priority issues
  • Other duties may be assigned.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Must be a certified Registered Nurse with 3 to 5 years of experience
  • Must be willing to resume work 3 days after interview.
  • Must be willing to work 24 hours
  • Knowledge of the operations of the National Health Insurance Scheme (NHIS) and Health Maintenance Organization will be an added advantage
  • Excellent customer relationship skills
  • Good communication / presentation skills (both oral and written)
  • Ability to communicate effectively in both oral and written English language
  • Must be a team player, able to build and maintain effective and collaborative sales and marketing network
  • Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.
  • Required Skills

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required :

  • Good Typing Skills
  • Attention to detail
  • Professional development through participation in continuing education and professional Organizations.
  • Good verbal and written communication skills
  • Must be Conversant with the HMO processes and Maintenance
  • Must also be good in Coordination, Listening, Scheduling and Teamwork
  • Must possess good administrative skills
  • Superior problem solving skills
  • Ability to explain detailed instructions articulately and clearly
  • Ability to analyse Information promptly
  • Exceptional customer services skills
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Relevant product knowledge.
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