Pickmeup International Company Recruitment for Male Administrative Staff
Pickmeup International Company
Abuja, Nigeria
4d ago
source : Jobgurus

Job Description

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and policies of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customers are informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.
  • Requirements

  • Candidates should possess a Bachelor's Degree / HND qualification
  • Candidates must have IT Knowledge.
  • Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.
  • Applicant must possess good computer and telecommunication skills.
  • Applicants must be innovative and creative.
  • Applicants must have the ability to work to achieve set targets and goals.
  • Applicants must have the ability to work in a competitive environment.
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