Position : Customer Support (IT) Intern
We are recruiting a Customer Support Intern who will be responsible for interaction with clients, prospects and ensuring their requests, complaints and other feedback is properly received and rightly channeled such that they get the required feedback.
Interaction with clients, prospects via the live chat platform of our website.
Take client’s complaints and seek proactive ways to resolve them
Reporting on Engagements done monthly, tracking recurrent issues and customer expectations
Follow-up of Client’s experience- Administering surveys
Develop Customer Support Solutions
Update the FAQs content to be updated on the Website
Stay abreast with eHealth4everyone’s latest products, services and trends
Required profile for job ad : Customer Support (IT) Intern
Skills & Experience :
Attention to details Communication
Job criteria for job ad : Customer Support (IT) Intern