Customer Support (IT) Intern

EHEALTH4EVERYONE

Abeokuta

6d ago

source : NigeriaJob.com

Position : Customer Support (IT) Intern

We are recruiting a Customer Support Intern who will be responsible for interaction with clients, prospects and ensuring their requests, complaints and other feedback is properly received and rightly channeled such that they get the required feedback.

Responsibilities :

Interaction with clients, prospects via the live chat platform of our website.

Take client’s complaints and seek proactive ways to resolve them

Reporting on Engagements done monthly, tracking recurrent issues and customer expectations

Follow-up of Client’s experience- Administering surveys

Develop Customer Support Solutions

Update the FAQs content to be updated on the Website

Stay abreast with eHealth4everyone’s latest products, services and trends

Required profile for job ad : Customer Support (IT) Intern

Requirement :

Candidates must have at least a degree and proven experience in Customer Support or in a related role.

Skills & Experience :

Computer skills

Attention to details Communication

Problem solving

Job criteria for job ad : Customer Support (IT) Intern

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