Business Analyst - Technology Operations
ITA Group
ITA Corporate Headquarters, West Des Moines, IA, US
5d ago


The Business Analyst leads the design and building of IT systems and processes to support incentive and employee engagement programs.

The Business Analyst elicits and documents business and system requirements, analyzes data, conceives and documents acceptance criteria, tests software and processes and negotiates realistic expectations.

The Business Analyst supports the operation of incentive and employee engagement programs by retrieving data for reports, troubleshooting issues and acting as the subject matter expert of the program and supporting systems.


  • Bachelor’s degree in Business Administration, Computer Science or related major or comparable work experience.
  • Minimum of six years combined experience in a service industry in Business Analyst, Developer and Quality Assurance Analyst roles.
  • Minimum of six years of demonstrated knowledge in client server and web-based business applications.
  • Minimum of six years of experience using data analysis techniques to determine business requirements and design information systems.
  • Minimum of three years experience leading or assisting in leading teams.
  • Minimum of three years experience accessing and developing with relational databases.
  • Minimum of six years experience with technical writing to produce process and specification documentation.
  • Demonstrated ability to work with minimal supervision and guidance.
  • Excellent verbal, written and interpersonal skills.
  • Excellent organizational and time management skills demonstrated in the effective balancing of multiple projects within required time frames.
  • Ability to travel to client locations and sales office on a limited basis (up to approximately one 3-day trip quarterly).
  • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
  • Ability to work the time necessary to complete projects and / or meet deadlines.
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