Operations Manager at Willco Property Management
Willco
Lagos, Lagos, ng
2d ago
source : Ecadoo

Job Description Coordinate manage and monitor the workings of various departments in the organization Improve processes and policies in support of organizational goals Formulate and implement departmental and organizational policies and procedures to maximize output Monitor adherence to rules regulations and procedures Manage and direct operations team to achieve business targets Assist in developing or updating standard operating procedures for all business operational activities Build strong relationship by addressing customer issues and complaints in a timely manner Ability to challenge and debate issues of importance to the organization Coordinate and monitor the work of various departments ensure quality of projects and maintenance Manage quality and quantity of employee productivity Manage maintenance of equipment and machinery Provide technical support where necessary Liaison with top management Assist in the development of strategic plans for operational activity Implement and manage operational plans Effectively manage the financial viability of the contract to ensure that budget and margin expectations are met To meet at all times the contractual obligations and target SLA rsquo s set by both the client and internal management Develop on a continuous basis the client relationship to ensure differentiation and innovation in order to expand the scope of services and gain long term contractual lock in from the client Monitor manage and improve the efficiency of support services such as Help Desk Project Site Supervision Facilitate coordination and communication between support functions Requirements Minimum education qualification A First Degree and Post Graduate degree in Business Administration Management Industrial Engineering Certain schools offer bachelor s and Master s degrees in Operations Management Key Competencies Indepth experience in Facility Management Excellent written verbal and interpersonal communication skills Proven experience in project and contract management Critical thinking and problem solving skills Task management Excellent organisational planning and time management skills Conflict Management Understanding budget control Team management skills Negotiating and delegating skills People Management skills Stress tolerance Good IT skill nbsp

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