Team Member, Technical Support
A Leading Financial Holding Company in Africa
Lagos, Nigeria
4d ago
source : Fuzu

Job Overview

Assigns and coordinates IT projects in the region

Designates staff assignments, establishes work priorities, and evaluates cost and time requirements.

Reviews completed IT projects to ensure that goals are met and that programs are compatible with other programs already in use

Mandatory

Bachelor's degree in Computer Science, related numerate science or engineering discipline.

1-3 years of experience as a Desktop Support Officer, IT Help Desk Technician or similar role.

Good understanding of computer systems, mobile devices and other tech products.

Ability to provide step-by-step technical help, both written and verbal.

Excellent analytical skills, written and verbal communication skills.

Excellent planning and organizational skills.

Desirable

CCNA, COMPTIA A+, ITIL and other IT professional certifications are desirable.

Key Responsibilities

Installing and configuring new technology used by the Bank, such as hardware, operating systems, and programs or applications

Evaluates workload and capacity of computer system to determine feasibility of expanding or enhancing computer operations.

Makes recommendations for improvements in computer system.

Evaluates and tests new software packages to determine compatibility with existing system, ease of use, and if software meets user needs.

Aiding users with technology-related issues.

Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

Writing reports on the status of all hardware and software in the Bank.

Managing and ensuring that all IT equipment are adequately accounted for, and inventory is up-to-date.

Manages inverter and power management devices within the zone.

Manage and support the deployment of resources needed for setting up IT infrastructure for new branches

Skills / Competencies

An ability to assess each customer / employee's IT knowledge levels

Ability to deal with difficult callers.

Good analytical and problem-solving skills.

Up-to-date technical knowledge.

An in-depth understanding of the software and equipment in use at the branches.

Good accurate record keeping.

Extensive familiarity with Windows operating systems.

Working knowledge of security software and functionality.

Initiative

Analytical Skills / Problem solving

Interpersonal Skills

General managerial / administration

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