Title : Teller Location : Lagos CITIBank
The Teller is an entry-level position responsible for assisting with the execution of branch activities, including the day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.
The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming / outgoing cash deposits, and maintaining branch vault cash
Identify referral opportunities for new products and services based on client’s financial goals
Educate clients on digital and self-service opportunitties offered by Citi
Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
Ensure all client needs are met and effectively manage any client issues / concerns, escalating as needed
Maintain working knowledge of client accounts as well as new and existing products and services offered
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
1-3 years relevant experience
Demonstrated sales and customer service or experience
Money handling experience
Effective problem solving an communication skills
Ability to work well in a team oriented environment
Bachelor’s Degree in any field
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group : Customer Service
Job Family : Branch Service
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