Job Title : Chief Medical Director
Location : Benue
Unit / Dept. : Operations
Reporting To : Board of Directors
Responsible for : All Hospital Employees
This role will oversee the effective management of the Hospital and its’ operations.
As Chief Medical Director, you are responsible for managing the Hospital’s clinical operations, hospital budgets, recruiting and training physicians and other healthcare professionals, liaising between administration and medical staff, ensuring that all staff adhere to safety standards and that patients receive the highest standard of medical care.
Work with the Head, Business Operations to develop appropriate performance goals, key performance indicators and benchmarks for the Organization.
In collaboration with the Head, Business Operations and the Chief Accountant, effectively allocate available resources in accordance to the Board-approved Annual Budget.
Monitor Organization’s clinical performance and continually find ways to improve it both administratively and clinically Maintain mutually beneficial relationships with customers, partners and vendors.
Monitor the various Department & Unit Heads to guarantee agreed turnaround times of all services are adhered to, including the transportation of samples and send-out of tests.
Prepare / provide timely, accurate and complete reports on the operating condition of the Company for the Board of Directors as required.
Attends Hospital Board meetings, bringing concerns, requests and challenges to the Board as necessary.
Other duties as assigned by the Board of Directors.
Main Duties and Responsibilities
Supervise and co-ordinate the activities and performance of all Department Heads, Hospital physicians and other clinical staff to ensure patients receive the highest standard of medical care.
In conjunction with the Chief Accountant, develop and manage the Hospital’s Annual Budget.
Ordering of new hospital equipment, consumables, machinery and supplies.
Act as a liaison between Operations (Support) and Medical Staff. Sales & Marketing :
Work with the Head of Business Operations and other members of the Executive Team to initiate plans, strategies, procedures, regulations and programs to benefit the Hospital’s patients and increase revenue generation and the achievement of business goals.
Develop branding and communications plans, programs and budgets to increase awareness of the Hospital’s service offerings and enhance the Organization’s image.
Customer Satisfaction :
Champion a corporate culture of excellence in customer service delivery and continuous improvement in service delivery across all departments and functions.
Where necessary, Investigate and resolve customer service issues promptly.
Provide appropriate coaching and support to Hospital personnel to ensure delightful service delivery.
People Management :
Provide high-level leadership to the Organization in ways that mirror the Mission and Core Values of the Organization.
Recruit, train, advise and mentor physicians; train and motivate other health care professionals and support staff of the Hospital as required.
Ensure that all Hospital practices adhere to the it’s standards and code(s) of medical ethics, local healthcare regulations and safety standards are constantly met and staff are kept up-to-date on all new healthcare regulations or any changes in the Facility’s Standard Operating Procedures (SOPs).
Participate & direct the development and implementation of effective Admin. And HR policies for the Organization.
Address concerns and requests posed by Hospital staff.
Provide leadership in creating a success-oriented, responsive and accountable environment within the Organization.
Education, Qualifications & Experience
MBBS or MBBCH from an accredited institution plus broad medical knowledge with specialized training in a particular field, such as Family Medicine, Cardiology or Emergency Care.
Valid Medical Practice License
Post Graduate Studies :
A Master's in Business Administration (MBA), Public Health, Health Administration (MHA) its’ equivalent from a recognized institution would be an advantage.
Previous Experience :
10 - 12 years’ robust clinical experience with at least 4+ years’ experience in managerial roles Experience with Clinical Risk Management and safety protocols.
Familiarity with electronic Patient Records and / or Information Management Systems.
Personal Attributes & Physical Demands :
Strong leadership and excellent organizational skills, able to handle patient-facing responsibilities as efficiently as the administrative aspects of the role.
An effective communicator, negotiator and influencer with excellent written and verbal communication skills; capable of effectively communicating across multiple levels of the Organization and translating medical jargon into layman’s terms for the benefit of patients and families.
Good interpersonal skills, able to maintain a professional but friendly demeanor.
Excellent listening skills.
Strong analytical and problem solving skills.
Emotionally Intelligent and culturally sensitive; committed to working with shared leadership and various functional teams.
Able to coach, guide and act as a Subject Matter Expert (SME).
Highly motivated, dynamic customer - and result-oriented.
Must be able to multi-task; capable of handling several issues at the same time to deliver results and meet desired deadlines.