Business Development Manager
RS Hunter Limited
Lagos, ng
3d ago

Our Client

Our Client, an indigenous IT firm seeks the services of a Client Services Manager will beresponsible for managing the client life cycle as well as the business salesprocesses.

This position will drive all product and service innovation in orderto maintain a competitive advantage and also to meet or exceed sales goals.

This role requires business re-engineering skills as well as some understandingof insurance operating systems.

JOB DESCRIPTION

KEY RESPONSIBILITIES :

1. CLIENTACQUISITION

  • Identifybusiness opportunities from business intelligence and market knowledge
  • Developsales strategy and set corresponding sales targets
  • Continuallyeducate Origination team in marketing tactics that improve success rate
  • Manage,monitor and evaluate performance of the Origination team
  • Make sureOrigination team offers a timely and professional service
  • Keepabreast of activities of key players in the industry and maintain a competitiveadvantage
  • Maintainrelationship with key decision makers within identifiedinstitutions
  • Createproposals and make presentations to clients.
  • Set andperiodically update business process guide
  • Report ondepartmental activities to the executive management
  • 2. CLIENT SERVICING& RETENTION

  • Manageprocess of developing marketing campaigns to meet client objectives
  • Liaisewith Sales Direct and Digital marketing teams to ensure delivery of all servicelevel commitments
  • Preparereport on all campaign activities for internal and external clients
  • Monitorpremium collection activities and payment lapse rates
  • Maintainprocess for after sales policy administration and supervise troubleshootingprocess
  • Manageand maintain a balance between insurer provisions vis-a-vis client needs
  • Monitorclient claims experience; insurer claims management as well as industry fraudexperience
  • Carry outperiodic customer satisfaction surveys and identify key success areas and shortcomings
  • Developstrategy and incentives to retain clients
  • Activelysearch for service gaps and proffer solutions
  • Highlightupselling, cross-selling, cycle-based selling opportunities for existingclients
  • Manage,monitor and evaluate performance of Accounts team
  • 3. BUSINESSANALYTICS & PRODUCT INNOVATION

  • Analyseand report on data generated from BI software to inform recommendation for newproducts and services
  • Evaluateorganizational costs and suggest ways to improve operationalefficiency
  • Recommend,implement and monitor performance of business intelligence tools
  • Keepabreast of internal operational changes
  • Keepabreast of new technologies and new operational processes within theindustry
  • Regularlycarry out assessment of internal operational processes, identify problems andproffer solutions
  • Determinehow best to use and integrate the latest computer technologies.
  • Facilitate / implement any approved system / process changes
  • Test andassess effectiveness of system / process changes
  • Continuouslymonitor the performance of each campaign and recommend changes as and whenneeded in order to meet set targets
  • REQUIREMENTS

    EDUCATION / EXPERIENCEREQUIREMENTS :

  • Bachelor’sdegree in marketing, insurance, management, or related field.
  • 5 or moreyears relevant experience in a marketing and distribution role
  • Experienceworking in insurance sector is preferred.
  • Experienceimplementing digital marketing strategies in B2B and B2C salesenvironment
  • CERTIFICATIONS / LICENSUREREQUIREMENTS :

  • Officesuite software (including Microsoft Word, Excel, PowerPoint, and Outlook)
  • Customerrelationship management software
  • OTHER SKILLS :

  • Possessstrong insurance sales acumen
  • Abilityto secure clear direction and buy-in from business leadership and then maintainvisibility as strategy is executed
  • Abilityto take high-level vision and translate down to executable actions
  • Abilityto foster strong professional relationships and manage expectations withcustomers, distributors, department leaders, and fellow employees
  • Abilityto multi-task and thrive in an environment with shifting priorities andtime-sensitive deadlines
  • Strongsense of organisation and attention to detail are required
  • Strongverbal and written skills are required
  • Strongability to priorities and balance competing requests for support
  • Abilityto work independently once strategy and direction is identified, whilemaintaining strong visibility for the organisation
  • Strong analyticaland logical skills
  • Apply
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