INTRODUCTION : -
job opportunity is available at Altara Credit Limited for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES : -
Maintaining Altara Credit image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
Explains Altara Credit schemes to customers
Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognize customer requirements
Ensuring that Altara Credit Customers are attended to at the highest levels of customer service at all times, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice.
Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
Assists supervisor with preparation and sending reports
Ability to cross sell products to customers
Receive payments from customers and prepare necessary invoices and schedules
Carry out other responsibilities as assigned by Lead.
DESIRED EXPERIENCE & QUALIFICATION : -
B.Sc / HND in Business Administration, Marketing, Economics or any related discipline
Minimum of 2 years’ experience as a customer service representative in a consumer finance company, microfinance or bank
Excellent written and face interpersonal, communication and persuasion skills
Strong mathematical skills
Knowledgeable in Microsoft office tools including MS Excel, Word and power point
Analytical, problem solving skills, organizational skills and attention to details
Great at time management, multitasking and prioritizations skills.
Skills Required :
Exceptional communication skills
Ability to multitask
Good time management
Attentive to detail
Proven sales and customer satisfaction record
Good product knowledge
Strategic prospecting skills.