Case Management Officer - Nigeria
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Maiduguri, Nigeria
12h ago

Case Management Officer (Child Protection)-Nigeria

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A Case Management Officer to supports the direct implementation of the Supporting the Socio-Economic Reintegration of Children Associated with Armed Groups, and other vulnerable children, in North East Nigeria project through ensuring the provision of case management services for children in need of protection, in addition to supervising, mentoring and technical support to Case Management Assistants and Community Case Workers.

This will ensure a quality case management response to select beneficiaries to support their well-being and protection.

The Case Management Officer will work closely with all team members including Case Management Assistants, Community Case Workers, Community Mobilisers, Education Officers, Enterprise Officers, in addition to the Deputy Project Manager and Child Protection Manager.

Duration : 16 months (with possibility of extension dependent on performance and funding)

Roles and Responsibility

  • Provide on-the-job mentoring and technical assistance to Case Management Assistants and Community Case Workers.
  • Ensure alignment with Inter-Agency Case Management Guidelines, standardised operating procedures and tools.
  • Adherence to key child protection principles including best interests of the child and do no harm.
  • Ensure adherence to child safeguarding and Code of Conduct. Ensure any violations are escalated to the Child Protection Manager in a timely manner.
  • Together with the Child Protection Manager, ensure the establishment and implementation of work plans, setting clear targets and activity plans.
  • Ensure suitable allocation of Case Management Assistants and Community Case Workers across the range of target communities to ensure adequate coverage for beneficiary children.
  • Ensure that Case Management Assistants and Community Case Workers follow case management steps ensuring that each step is properly implemented and documented in the individual’s file.
  • Undertake periodic case audits to ensure quality interventions and relevant principles applied.
  • Ensure Case Management Assistants and CPIMS Assistant register and regularly update cases in the Case Management Information Management System as well as hard copy files.
  • Support individual cases, when necessary, and provide regular monitoring of all aspects of case management services.
  • Support development of Service Mapping and Referral Pathways, instructing Community Case Workers to feed in to it as necessary, to support beneficiaries access to services.
  • Share updates with Child Protection Sub-Sector Working Group.

  • Represent Search at relevant case management or CPIMS meetings as required. Take adequate minutes and share updates with Child Protection Manager.
  • Conduct weekly supervision meetings with all Case Management Assistants, providing technical advice on cases and psychosocial support.
  • Facilitate peer-to-peer support groups where appropriate.

  • Monitor timescales for response, decision-making, follow-up and review.
  • Review staff caseloads to ensure that they are manageable and share challenges with Child Protection Manager.
  • Ensure case information and data is collected systematically and accurately. Maintain accurate records and information management.
  • Ensure implementation of information management protocols, particularly in terms of confidentiality of data (including database).
  • Ensure regular communication with Child Protection Manager on activities’ updates, achievements and challenges via meetings, reports and ad hoc communication upon request and needs.
  • Flag urgent issues when they arise.

  • Manage Case Management Assistants to follow up on administrative and logistical procedures connected with the accomplishment of the planned activities.
  • Ensure proper use of equipment and other material resources available to the project.
  • Organise regular case conference meetings to address challenging cases and ensure children receive quality services with dignity.
  • Deliver monthly technical capacity building sessions on all aspects of child protection and case management for Community Case Workers and Case Management Assistants.
  • Provide ongoing mentoring to elevate quality.

  • Perform any other duties as required by the supervisor or Line Managers as may be reasonably requested.
  • Share necessary security updates with Security Manager in Case Management Assistants’ and Community Case Workers areas of intervention to ensure safety of beneficiaries and team members in ongoing risk assessments.
  • As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above key duties.


  • University degree or equivalent in Social Work, Psychology, Law or Sociology
  • Required Experience

  • Minimum of 3 years case management experience in Child Protection
  • Minimum of 3 years in an advisory / technical role
  • Minimum of 3 years management / supervisory experience
  • Good understanding of Child Protection Minimum Standards and the Inter-Agency Guidelines for Case Management and Child Protection.
  • Experience working with Children Associated with Armed Groups
  • Knowledge of types of child abuse and their impact (violence, abuse, neglect, exploitation)
  • Familiarity with referral pathways in and around Maiduguri
  • Understanding of psycho-social support
  • Experience working in emergency settings
  • Experience working in different communities in Borno State
  • Experience working with refugees, IDPs, host communities, and other vulnerable populations
  • Experience in Community Based Protection programming
  • Experience using CPIMS (Child Protection Information Management System)
  • Excellent analytical and writing skills
  • Excellent ability to develop positive helping relationships with children and caregivers.
  • Strong reporting skills capturing case management information.
  • Other Relevant Requirements

  • Knowledge of risk assessment to ensure changing protection concerns captured.
  • Good analytical, problem solving and project planning skills.
  • Community oriented and respect for local culture.
  • Good IT skills, particularly with MS Office - Microsoft Word, Excel, Powerpoint.
  • Strong command of both written and spoken English.
  • Knowledge of a local language (Hausa, Kanuri) a must.
  • Holds self and others to account to deliver on agreed goals and standards of behaviour.
  • Demonstrates a high degree of professionalism / integrity.
  • Provides good administrative and logistical support to team.
  • Actively seeks support in addressing difficulties in execution of duties.
  • Strategic thinking and effective contribution to own work and organisational development.
  • Sound judgement and decision-making in complex situations.
  • Strong emotional intelligence including self-awareness.
  • Leads by example to motivate high performance of others.
  • Strong commitment to continuous learning.
  • Apply
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