Purpose of the Job
To ensure that all guests are properly checked into their rooms, acquaint guest to the facilities in the room and ensure everything in the room is intact before checkout.
Help to carry guests’ luggage during check in and check out
Fixing of minor issues like changing of light, bulbs, cleaning of work areas including entrance
Helping guests / customers acquaint with the facilities in the room
Interact with customers and clients professionally
Ensure everything in the room is intact before check out
Carry out other responsibilities assigned by the manager while maintaining professional composure always.
Welcome guests to the hotel and carry their luggage.
Answer queries about the hotel and make reservations.
Arrange taxis and book tickets.
Run errands, such as picking up dry cleaning.
Move furniture or equipment to set up rooms for events.
Respond to safety and security issues
Ordinary Diploma in any related field or Secondary School Certificate.
Years of Experience :
Minimum of 2 years cognate experience.
Skills Required :
Good time management skills, attention to details and good interpersonal communication, (written and verbal communication).
Computer knowledge is an added advantage.