Head Receptionist
Edge Recruiter Nigeria Ltd.
6d ago

Our client is a luxury 5-star hotel located in Kano, with over 18 years’ experience in the hospitality industry in Nigeria.

They currently have an opening for a Head Receptionist to be based in Kano .

Key Responsibilities

  • Managing line staff.
  • Overseeing Front Office daily operations.
  • Managing guest reservations
  • Front Office Administration
  • Corporate Billing
  • Post all rooms revenues to guest ledger accounts.
  • Ensure all city ledger transfer have been carried out correctly.
  • Verify approvals for complimentary rooms, late checkouts with no charges and day use room charges
  • Print business call journals and ensure that all long distance calls and faxes are supported with Business Calls Authorization Voucher
  • Verify guest ledger charges from concessionaires with their summary
  • Verify room rate variance report, post room and tax for the day
  • Print 'Revenue Report today Gross and Budget' and split service charge and tax for room revenue
  • Print reports and tally with supporting vouchers, e.g visa income, miscellaneous income, etc.
  • Export Micros revenue to the Opera live data and run pre-audit back up
  • Ensure all point of sales posting have been properly posted.
  • Ensure that all outlets have been closed and balanced.
  • Complete the end of day routines in Opera and POS.
  • Print Backup Reports.
  • Run file maintenance and prepare daily revenue report
  • Requirements

  • Must have 4 5 years Proven Night Audit and reception management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Must be very presentable with excellent communication skills.
  • Must be willing to work within Kano
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Apply
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