Our client is a luxury 5-star hotel located in Kano, with over 18 years’ experience in the hospitality industry in Nigeria.
They currently have an opening for a Head Receptionist to be based in Kano .
Managing line staff.
Overseeing Front Office daily operations.
Managing guest reservations
Front Office Administration
Post all rooms revenues to guest ledger accounts.
Ensure all city ledger transfer have been carried out correctly.
Verify approvals for complimentary rooms, late checkouts with no charges and day use room charges
Print business call journals and ensure that all long distance calls and faxes are supported with Business Calls Authorization Voucher
Verify guest ledger charges from concessionaires with their summary
Verify room rate variance report, post room and tax for the day
Print 'Revenue Report today Gross and Budget' and split service charge and tax for room revenue
Print reports and tally with supporting vouchers, e.g visa income, miscellaneous income, etc.
Export Micros revenue to the Opera live data and run pre-audit back up
Ensure all point of sales posting have been properly posted.
Ensure that all outlets have been closed and balanced.
Complete the end of day routines in Opera and POS.
Print Backup Reports.
Run file maintenance and prepare daily revenue report
Must have 4 5 years Proven Night Audit and reception management experience
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Must be very presentable with excellent communication skills.
Must be willing to work within Kano
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded