JUMIA SERVICES - Global Head of Brokerage & Clearance
Who we are?
Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.
Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 4,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-
profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!
Jumia Services provides a complete e-commerce fulfillment platform through a network of our own-managed and third-party warehousing, order processing, and logistics service providers.
Jumia Services combines the capabilities of our own and carefully selected 3PL partners onto one seamless service offering, thereby offering the best services available in each of our markets through a one-
stop-shop service interface.
Global Head of Brokerage & Clearance for Jumia Services
Standardizing & achieving clearance & logistics KPIs for Jumia Global : Port arrival to clearance to the Jumia warehouse, SLA compliance, Delivery Success rate, E2E lead times.
Setting Up of cross border clearance for All-new Jumia Global Countries compliant with all international and local country imports procedures in coordination with the country teams
Create a route to improve delivery fulfillment and customer promise for international order
Create a logistic marketplace of clearance brokers for all Jumia global countries for creating backups for business continuity and scalability.
Develop streamlined reports, dashboards and intermediate indicators to provide visibility on performance and process adherence.
Responsible for ALL Broker supplier Payment and logistic recharges.
Cost optimization for local clearing
Negotiate local clearing cost with 100% reliability.
What skills we are looking for the role?
Self-Starter : You take initiative, practice good judgment and can work independently
Influencer : You can work with different stakeholders and gain their buy-in on newly created processes through leveraging your leadership and motivational skills
Strong communicator : You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business
Fast-paced : You thrive in a quick-moving environment and are comfortable working within the gray space where steps aren’t clearly defined.
You see the grey space as an opportunity for you to make an impact.
Analysis- there are strategic business goals and data analysis needs to take place on data sets to effectively manage our KPI in a productive manner
Expected background and technical skills :
MBA or Master’s Degree in Operations, Logistics or related fields
5+ years of management experience in Customs Clearance, Supply Chain, Distribution and Logistics, preferably in e-commerce or retail fulfillment.
A clear understanding of Cross border Logistics network management, Retail or Customer Service processes, and priorities.
Experience of supply chain management and transportation concepts : forecasting, planning, optimization, logistics, delivery performance, carrier negotiation.
Understanding of E-Commerce Direct-to-Consumer order fulfillment concepts
What we offer :
A culturally diverse and enabling work environment
Employee benefits that not only cater to the basics but employee engagement, health, and personal needs
See the world through the eyes of Jumia